Many people make the mistake of believing that social media is simply a sales or marketing tool. Customer service plays a large role in the customer experience, and displaying good customer service can go a long way towards gaining loyal and returning customers. But what can a company gain from having all their customer service issues viewed publicly by potential leads and loyal customers on their social media channels? One of the keys to demonstrating excellent customer service skills in a fast paced environment such as social media is speed. Tesco are a great example of always posting prompt and detailed replies to customer service issues and even general feedback on Tesco services.
Too many customer service teams, especially in call centres, are told to stick to a strict script when it comes to solving customer issues.
But everyone is different, and although the issues they have faced may seem common enough to fit into a box or category, their own personal reaction to the situation and how the issue has affected their life and loyalty to your company can vary with every individual case. Don’t just wait for the issues to come to you, because often people will brood in silence or post about your company without you knowing it.
So starting the conversation and offering people the opportunity to come forward with their problems is a good way to encourage people who may not usually think to speak directly to the company to let you know what’s wrong.
There are plenty more ways you can make the most of social media as a customer service tool; do you have any to share?
I graduated in 2011 with a 2:1 degree in BA HONS Journalism and have since set up my own freelance business specialising in digital marketing.
I see your point, and whilst the death of ITIL is a possibility, consider this: Why is it so popular? Microsoft appears to be taking this opportunity to do more than just give its online storage service a new name. If new and improved features are coming, it could have something to do with photo and video sharinga€”two file types that Microsoft mentioned first in its OneDrive promotional video and blog post. The concept behind the name OneDrive is spelled out pretty clearly by the refreshed servicea€™s tagline: one place for everything in your life. Renaming SkyDrive to OneDrive is the second major name swap Microsoft has had to undertake in the Windows 8 era.
PCWorld helps you navigate the PC ecosystem to find the products you want and the advice you need to get the job done.
This article is part of our “Business Startup Guide” – a curated list of our articles that will get you up and running in no time! If you’re in the process of starting a business or writing a business plan document, you’ll have heard the phrase “balance sheet” mentioned, or maybe you’ve seen one in a sample business plan.
The idea behind a balance sheet is fairly straightforward; you are determining if your business has more assets than liabilities, and your assets and liabilities must balance out for the business to be financially healthy.


The assets and liabilities on a balance sheet are both organized by time; with assets, the faster the business could make an asset liquid (convert it to cash), the higher it should be on the balance sheet. Now that we’ve had a general overview of the balance sheet, let’s take a deeper look at the information a balance sheet should include.
Inventory includes the value of all of the finished goods and ready materials that your business has on hand but isn’t immediately using. This term is sometimes used to describe long term assets + depreciation on a balance sheet.
This only applies to businesses that don’t pay sales tax right away, for example a business that pays its sales tax each quarter.
The above numbers added together are considered the current liabilities of a business, meaning that the business is responsible for paying them within one year. Earnings (or losses) that have been reinvested into the company, not paid out as dividends to the owners. This is that final equation I mentioned at the beginning of this post, assets = liabilities + equity.
There are three aspects of business financials that are really indispensable; the income statement, cash flow statement, and the balance sheet. These give anyone looking over the numbers a solid idea of the overall state of the business financially. Large businesses will have longer and more complex balance sheets for their businesses, sometimes having separate balance sheets for different segments or departments of their business.
As l have made no purchase for raw materials nor made finished product, neither do l have a product in stock.
In fact it is one of the most rounded tools any business can use, aiding in areas such as market research, business development, and most importantly, customer service. Social media has become the preferred method of many when it comes to resolving product or service disputes, as the consumer is offered a level playing field on which to contact a company representative quickly and directly, without the need for lengthy periods on hold while a call is passed from department to department and without needing to wait the typical 24-48 hours handling time for an email enquiry.
If executed correctly, you as a company can display your excellent customer service and dispute resolution skills publicly, something many customers value highly in a company as mentioned before. Responding to a Tweet, comment, wall post or direct message as quickly as possible is essential. Therefore your staff should be trained to have the freedom to do what they feel is necessary (within reason of course) to keep this customer happy. I write for a variety of digital marketing blogs as well as working on blogs and social media channels for clients in a range of B2B sectors.
After losing its trademark dispute with BSkyB last July, Microsoft is finally set to reboot its online storage service under a new name in the coming weeks. Microsoft is famous for relaunching products with a€?newa€? features that actually arena€™t new at all (Ia€™m looking at you, Live Search turned Bing ).


The first happened early in the lifecycle of Windows 8 when the German company Metro AG complained to Microsoft about the name of the software makera€™s design language, Metro; a design schema used as the primary visual look for Windows Phone and the Windows 8 modern UI. The balance sheet is one of three essential parts that form the bedrock of a company’s financial statements: cash flow, balance sheet, and income statement.
With liabilities, the sooner something needs to be paid, the higher up that line item goes. Be aware if this number is exceedingly high, or if your business doesn’t have enough to cover it.
This can also be referred to on a balance sheet as a line item called current liabilities or short-term loans. In the case of the balance sheet in particular, what it’s telling you is whether or not you’re in debt, and how much your assets are worth. This terminology is used when you are reporting actual values, not creating a financial forecast for the future. Online business planning software makes it easier than ever before to put together a business plan for your business.
It’s a knowledgable guide combined with a professional designer coupled with a financial wizard. If you can’t find an answer to their query within an hour of them posting it, a courtesy reply or comment to say you are on the case and will be back in touch ASAP goes a long way. The telegraph is still around, but barely used, because the phone fulfills 99% of the requirement. So wea€™ll have to wait and see what OneDrive offers before we know if Microsoft has anything planned that is actually different from SkyDrive. This information is critical to managing your business and the creation of a business plan.
Only product businesses ever have inventory, and lots of businesses deal with services and not products.
It should be decreasing over time as the business makes payments and lowers the principal amount of the loan. If you’re asking about either Business Plan Pro or LivePlan, find the plan settings place where you set whether or not you have products. Then their friends of friends will see it, and before you know it Amazon and O2 could have lost 100 potential customers without knowing it!



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