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16.03.2015
The DHL supply chain has enlarged its relationship with Telefonica UK, communication Operator, which is known for using O2 as its brand in Business.  It has been decided that henceforth, DHL will provide repair service and claim assessment to O2 insure, a division taking care of insurance that are offered under the O2 brand by Telefonica. This would ensure the reach of service on faulty handset and an insure which enables a rapid diagnosis.
The logistic company will be using its stock in warehouse to complete the insurance claims. The collect and inspect service is proving out to be too good, as it has considerably brought down the invalid claims, besides providing users the choice of collecting and delivery option with automatic e-mail or text updates, which will keep the customer informed about the claim throughout the process.
DHL through an established business relationship will ensure more reliable and cost effective source of devises, which allows the O2 insure to come up with an offer that features lower cost insurance to its customers.


DHL, which has been a associating with Telefonica UK Supply Chain for the last decade has entered into an agreement with the company to extend its partnership to 2014.
Text by Bob Doerschuk with additional writing by Creative Services, part of the Division of Public Affairs. The firms will be working together with the in-house repair specialist of mobile device in order to ensure the reach of mobile phone repair services and claim assessment.
This indicates the new high tier handset gets less reliance and end users getting the highest level of handset availability.
This would literally reduce the total time to complete the claim by days, as the customers need not wait in long queues to receive the replacement, which will be sent from the manufacturer.


This has given a handsome savings to O2 insure, while this can also be used as a potential platform to come up with new products.



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