Send a message to a mobile,male alpha definition francais youtube,want to make money 07scape - Easy Way

16.05.2016
The emergence of free messaging apps has led to a drop in wireless carriers’ text-messaging revenue in the past few years, but texting continues to be the key to their business plans, an analyst says. Indeed, mobile subscribers had to pay up to 20 cents to send a text message or were required to pay for a monthly package. WhatsApp has become one of the world’s top five most downloaded mobile apps, and since it is available on all platforms, the owners say the app facilitates the transmission of over a billion messages per day.
When Morals Meet Machines: Should Self-Driving Cars Favour Passengers or Pedestrians in a Crash? Digitcom, established in 1991, sells and supports Avaya, NEC, Cisco, and Nortel voice & data solutions, including the Avaya Partner, IP Office, and Communications Manager (S8300 ), Cisco Unified Communications Manager, and Unified Communications Manager Express (and UC500), and Nortel Norstar, and BCM 200, BCM 400, and BCM 450.
For example, the call center agent logs the Service Request, the service technician diagnoses the broken part, the shop floor technician fixes the item, the shop floor accountant keeps track of the repair costs, the shop floor production manager schedules the repair jobs, and the depot manager has the overall repair process responsibility. For key concepts and features of Oracle Depot Repair, see the Introduction to Depot Repair.
To explore the Oracle Depot Repair user interface, see Overview of Using Oracle Depot Repair.
For an overview of the processes behind different depot repair business scenarios, see Oracle Depot Repair Business Scenarios.
Note: To discover how to easily receive many items as they arrive in the depot without an RMA, see Performing Bulk Receiving. To use an enhanced set of operations to process your repairs, see Performing High Volume Repair. The customer profile information appears in the Profile window when you select Profile from the Tools menu in the Depot Repair Workbench.
This list displays information such as the Service Request Number, incident date, problem code and resolution code. Oracle Depot Repair displays the appropriate window containing details of the selected line. Items that a warranty or service contract covers and that link to Oracle Installed Base, populate the coverage fields with a list of all entitlements or all active entitlements (based on option selection) that apply to the selected Repair Order. Oracle Depot Repair permits the service agent to select a contract coverage that can be applied to the Sales Order charge lines that Charges created. Oracle Depot Repair also permits the agent to find all contracts including those that have already expired.
You can view coverage information only for an Installed Base item referenced on a Repair Order. Retrieve the Repair Order referencing the item for which you want to view coverage information. Select the relevant result from the Results area of the Find Repair Orders window, and click OK. The Coverage window displays the configuration and entitlements for the Installed Base item referenced on the Repair Order. Based on option selection, you can automatically query all contracts or all active contracts applicable to the Repair Order. If you select a contract that does not specify a Price List, the application defaults the Price List that is set for the default Price List profile option. Service agents can view all the Service Requests and Repair Orders that were logged against a service item.
Retrieve the Repair Order corresponding to the item, the service history of which you want to view. The Service History window lists all the Service Requests and Repair Orders previously opened against the Installed Base item on a Repair Order. The rest of this section describes how the default contract and Price List are evaluated when you create a new Repair Order.
If there is a contract in the Service Request, it becomes the default contract only if the contract is valid for the Business Process associated with the Oracle Depot Repair Repair Type in the Repair Order. If the contract in the Service Request is not valid for the Business Process associated with the Oracle Depot Repair Repair Type or if there is no contract in the Service Request, the "best" contract calculated by response time becomes the default contract. If there is a contract, get the Business Process Price List of the contract for the Repair Type in the Repair Order and derive the currency. If the contract does not have a Business Process Price List for the Repair Type, get the contract (selling) Price List and derive the currency. If the profile option CSD: Default Price List is not set, get the Repair Type Price List and derive the currency.
If no contract is set, get the default Price List from the profile option CSD: Default Price List and derive the currency. If the profile option CSD: Default Price List is not set, get the Price List from the Repair Type setup and derive the currency. You can create a new contact for a customer in the Depot Repair Workbench, and use this contact while creating your new Service Request. The customer whose new contact is being created must have an existing record in the database. Customer Type refers to the type of the contact, and indicates whether or not the contact is a person or an organization. First, Last, Middle, Suffix: Indicate the First, Last and Middle names of the contact, and Suffixes in the name.
Relation: Specifies the contact's relationship with the customer, such as Associate of, Child of, and Benefactor of.
Create Account: Check box, when selected, creates an account for the new contact in your database. When you have entered the Country in the Address field, the Address window appears where you can select the Context Value to choose the contact's Address style, such as North European, Japanese, or South American.
Primary: Check boxes that indicate whether the Bill-to and Ship-to addresses are the contact's primary addresses. If you select the Customer Type Organization, the Title, First, Last, Middle, and Suffix fields are replaced with the Organization name field. A note appears informing you that a Party Number and an Account Number (if you selected the Create Account check box) have been created and saved for the new contact. Note: You do not have to create the Service Request explicitly before creating the Repair Order.
Generally, as you create a Service Request, you know which customer to associate with the Service Request.
You can search for existing Service Requests and Repair Orders from the Find Repair Orders window. The customer and contact records must exist in the database.Service Requests can be logged only for items recorded in inventory. In the Service Request Information area in the Depot Repair Workbench, the Contact Type, Customer Type, and Opened Date fields default to Relation, Organization, and the Current Date respectively. If you need to discover the customer for the Installed Base item that will be the subject of the Service Request, perform the operations in Find a Customer for an Installed Base Item. If you select a customer using these operations, the customer-related and the item-related fields in the Service Request Information area are automatically filled in. Choose the Contact Type and Customer Type from the lists of values, and use lists of values to select the Contact, Customer, Request Type (such as Customer Call, Depot Repair, Field Service), Severity, and Status fields. The Bill-To and Ship-To address fields are populated automatically when the Customer and Contact Names are entered. To validate the item against the Installed Base, select the Installed Items Only check box. For more information about entering the Item, Instance and Serial Number fields, see Item Information Fields. Select the name of the person responsible for overseeing the Service Request in the Owner field from the list of values. The application populates the Request field in the Service Request Information area with the Service Request Number. Authorized users can launch the Service Request HTML page by clicking the hyperlinked Request Number from both the Depot Workbench and the Repair Technician Portal. Sometimes, when you are creating a Service Request, you may know the Item Name, or its Serial Number, or its Installed Base Instance Number, but the customer name is unknown or simply not provided. In these circumstances, you can provide the item information, and search for the customers that have the item in their Installed Base.
After you select one of the customers for the item, all the customer-related and item-related fields appear in the Service Request Information area of the Depot Repair Workbench.
This procedure is only available when you are creating a new Service Request in the Depot Repair Workbench. The items provided as search parameters must be Installed Base trackable or serialized items. The Find Customer window closes, and the fields related to the customer and the item appear in the Service Request Information area of the Depot Repair Workbench. You can create a Repair Order and its associated Service Request directly in the Depot Repair Workbench, which automates part of the process.
Oracle Depot Repair also lets you add items to a customer's Installed Base from the Depot Repair Workbench.
The following procedures describe how to create a Repair Order in the Depot Repair Workbench. A Service Request record must exist for the broken item in order to create a Repair Order for its repair. Note: You can also proceed to creating a Repair Order immediately after creating a Service Request record, without having to navigate to the Find Repair Orders window.
In the Repair Order Information area in the Depot Repair Workbench, confirm the information appearing in the table, or enter the appropriate information for the defective item.
After a charge line is created, you cannot change the currency of the Repair Order in the Details tab or select another default contract that has a Price List with a different currency. In the Details tab, optionally enter the Promise Date (date and time) for repair completion after negotiation with the customer. Optionally, select the name of the person responsible for overseeing the repair in the Repair Owner field from the list of values. If you require estimates to be approved before you can proceed with the repair of an item, then select the check box Estimate Approval Required, else uncheck this check box. If you want the RMA line to be automatically entered and booked when you create the Repair Order, then select the check box Automatically Enter and Book RMA, else uncheck this check box.
If you have tried to create a Repair Order line without specifying an Instance value for an Installed Base trackable item, or without specifying a Serial Number for a serialized item with a Qty of 1, a message window appears. In the message window, you can either click Add to IB to add an item instance to the Installed Base, or you can click Save As Is to create the Repair Order without adding to the Installed Base.
Note: If you select Save As Is, the Repair Order is created, but no charge lines are created automatically. After the Repair Order is created, the application populates the Repair Number fields both in the Details tab, and in the Repair Order Information area, with the Repair Order Number.
For the case where the Repair Order Item is serialized, and the quantity of the item Repair Order Item is greater than 1, continue at step 13. The Repair Order created will be a draft Repair Order, that is, its Repair Status will be Draft.
You must enter the Serial Numbers using the Capture Serial Numbers option from the Tools Menu. To complete the processing for repairing many individual serialized items, click OK in the message window, then, from the top menu, select the options Tools > Capture Serial Numbers.
In the Serial Numbers window that appears, your main functions are to select a Serial Number for each individual item instance, and to process the Serial Numbers.
If you select this option, then, when the Serial Numbers are processed, each RMA line will be added to the same Order Number. Save: This saves the Serial Numbers, but does not process the values into separate Repair Orders for each Serial Number.
Process: This creates a separate Repair Order for each Serial Number, each with a status of Open. Note: For serialized, non-Installed Base trackable items, if you enter fewer Serial Numbers than the Qty on the Repair Order, Oracle Depot Repair creates as many Repair Orders as the Qty number of units. Note: For serialized, Installed Base trackable items, if you enter fewer Serial Numbers than the Qty on the Repair Order, Oracle Depot Repair creates only as many Repair Orders as the number of Serial Numbers you entered. While not technically part of the creation process, after you have created the Repair Order, you should check the Logistics tab to determine the next process to perform.
Depending on your choice of Repair Type and whether you set the check box Automatically Enter and Book RMA, the Logistics tab generally contains one or more Return and Ship lines, each of which has a Status. For a serialized repair item, you selected Save As Is in the Create IB Instance window (see step 11).
To fulfill these conditions, except for the special case where you created the Repair Order after creating an order in Oracle Order Management, proceed to create and book the Return line, as required. If you are creating more than one repair order line, and the value of the profile option CSD: Default Repair Order is set to Yes, then, as you arrow down from the last repair order line, the values are defaulted from the last repair order line into the new line. After creating the Repair Order record, you can attach additional information to the Service Request or Repair Order by clicking the Notes button in the Details tab. After creating the Repair Order record, you can also search from the Diagnostics tab for possible solutions to the problem affecting the repair item. In the Diagnostics tab, by selecting Service Codes, either manually or as a result of a search performed in Oracle Knowledge Management, you can get the information ready to automatically create estimate lines and default Bills and Routings for WIP Repair Jobs. The depot agent can view activities performed against a Service Request that was initiated in the call center and transferred to the depot for resolution. This procedure shows an example of creating a Repair Order, where an existing Service Request already has RMA and Sales Order lines. Create a Service Request in Oracle TeleService, with a Service Request Type of Depot Repair. In the Charges tab of the Service Request, create one or more charge lines with typical Depot Repair activities for the items that require repair processing. In the Navigator, using the Depot Repair Super User responsibility, navigate the path Depot Repair > Repair Orders. In the Find Repair Orders window, enter the Service Request Number you created in step 1, and click Find. When you click OK, the Create Repair Order window appears, containing the not-yet-linked RMA lines.
Select the lines that you want to become Return (RMA) lines in the Repair Order, and click OK.


If there are submitted Sales Order lines in the Service Request, the Link Sales Order window appears, containing the not-yet-linked Sales Order lines.
This procedure shows an example of creating a Repair Order, which starts with the creation of an order in Oracle Order Management, and includes the operation of receiving the repair item into inventory. In the Receipts window, select Inventory for the Destination Type, select the Subinventory. When this program finishes, the Repair Order has been created, with a Standard Repair Type. Because the item to be repaired has already been received, the Logistics tab contains neither Return nor Ship lines.
From the top menu, select Data > Activity, to find summary information in the Activity window about the receiving of the item. You can update the Status of a Repair Order either by selecting a Repair Order and then clicking the Update RO Status button from the Depot Repair Workbench or by clicking the Update Status button from the Repair Order page. When you update the Status of a Repair Order, you can only change to a Status defined as acceptable for the current Repair Type in your setup of Repair Order Status Transitions. For more details, see Repair Order Status Transitions in the Oracle Depot Repair Implementation Guide. If the transition has been set up to require you to enter a reason at the time of status change, enter the Reason, else it is optional for you to do this. Start the process of updating the Repair Type of a Repair Order by selecting Tools > Update Repair Type from the main menu. You can update the Repair Type of a Repair Order only if the Status of the Repair Order has previously been defined as a Status of both the current Repair Type and your intended target Repair Type.
For more details, see Repair Type Transitions in the Oracle Depot Repair Implementation Guide.
If the transition has been set up to require you to enter a reason at the time of repair type change, enter the Reason, else it is optional for you to do this. Important: In this section, the terms RMA, RMA line, and Return line are used interchangeably.
When creating a Repair Order, then, for Repair Types that require RMA creation, the application automatically generates the Return line based on Repair Type setup.
The main objective of creating and booking an RMA is to create an order in Oracle Order Management. The following procedures explain how you can create and book an RMA manually, after you have created the Repair Order. For background information about RMA creation, see Create a Repair Order in the Depot Repair Workbench. If a Return line already exists for the defective item to be returned, but the Status is not Booked, then continue at step 10. If you need to create a Return line, click the Action Type field in the next blank line, and select Return. The main fields that you must select are Action Code, Service Activity, Price List, and Return Reason. By default, all Return (RMA) and Ship lines appear on the next-highest Order Number created when the lines are transferred to Order Management. You can also select the specific order for the Return (RMA) or Ship line by selecting the Order Number in the Add to Order field before interfacing the specified line to Oracle Order Management.
The Sales Order Number can optionally be hyperlinked to allow you to click on it to launch the Sales Order window in editable mode and in context of the clicked Order Number. During the processing of the Return line, when the Return line is fully interfaced with Oracle Order Management, the Order Num field is populated with the system-generated RMA Order Number. If you have not selected the No Charge check box, the application returns the item price to the Price field based on Price List selected. To delete a Return or Ship line, select the Return or Ship line on the Logistics tab, and click the Delete icon on the toolbar. Note: The Delete icon on the toolbar remains enabled as long as the Return or Ship line has not been fully interfaced with Order Management. The Internal Move capability allows you to move items or parts from one location to another from a single window.
Additionally, it provides the ability to create Internal Requisitions and Internal Sales Orders in one step, ship and receive Internal Sales Orders and link Internal Moves to a repair order along with RMAs and Sales Orders. Navigate to the Find Service Requests window and select a Repair Order to open the Repair Orders window. To Pick Release the internal sales order line, select the move order on the Move Items Internally page and click the Pick Release button. To Ship Confirm the internal sales order line, select the relevant move order and click the Ship Confirm button. You can receive the internal requisition associated with Internal sales order in the destination organization. On the Find Repair Orders window, you can retrieve Service Requests or Repair Orders from the database.
A search in Oracle Depot Repair enables you to retrieve Service Requests and Repair Orders based on parameters related to a Service Request or Repair Order (Number, Customer, Item, or Date Opened). The Service Request or Repair Order record that you want to retrieve must exist in the database.
In the Find Repair Orders window, specify the parameters based on whether you want to search for the Service Request or Repair Order.
Note: Performing a search based on these values searches for Project or Task values saved on the Repair Order Details tab, and not the values stored on linked Sales Orders or WIP jobs. Click Find to find matching Service Requests or Repair Orders based on the parameters you have specified. You can select any of the retrieved Service Requests or Repair Orders, and click OK to view its details in the Repair Orders window, generally known as the Depot Repair Workbench. From Install Base query the instance number; you will find item's owner name is changed to new one.
Notes are used to record and manage the comments that the depot agents and technicians generated against various services. A Repair Order record must exist for an item before you can attach notes to the relevant Service Request or Repair Order.
In the Results area of the Find Repair Orders window, select the relevant result, and click OK.
On the Details tab of the Repair Order window, select Service Request or Depot Repair in the Notes area. In the main Notes window, to specify more details for the note, specify the Related To and Value fields. The main purpose of the Diagnostics tab is to enable you to make use of solutions to previous problems stored in Oracle Knowledge Management. However, even if you have not installed Oracle Knowledge Management, you can still use the Diagnostics tab to select Service Codes, which enable you to automatically create estimate lines and default Bills and Routings for WIP Repair Jobs. Depot repairs are generally repetitive in nature and the number of problems and resolutions is finite. An example Diagnostic Code is DC100, whose descriptive Name is Engine Oil Light On, and a corresponding example Service Code is SC100, with descriptive Name Engine Oil Change.
For details of setting up Diagnostic Codes and Service Codes, see the Oracle Depot Repair Implementation Guide.
The association of Diagnostic Codes to Service Codes is done in Oracle Knowledge Management via Solutions.
Once a Diagnostic Code is associated to a Service Code and that Service Code is linked to an Oracle Knowledge Management Solution, then the repair work to be performed has been defined. For details of associating Diagnostic Codes and Service Codes with Oracle Knowledge Management, see the Oracle Depot Repair Implementation Guide. In WIP repair mode, Oracle Depot Repair provides the ability to predefine work using Bills and Routings and any associated material, labor and expense charges. In Task repair mode, Oracle Depot Repair provides the ability to predefine work using Task Templates and Task Parts and any associated material, labor and expense charges.
The following figure shows an overview of the standard use of the different areas of the Diagnostics tab. You must have associated the Diagnostic Codes and Service Codes to Solutions in Oracle Knowledge Management. For details of setting up and associating Diagnostic Codes and Service Codes, see the Oracle Depot Repair Implementation Guide.
If you do not want to provide any Diagnostic Codes as parameters to the search in Oracle Knowledge Management, continue at step 7. The list shows all Diagnostic Codes that have been associated with either the Item or the Item Category of the Repair Order Item.
For more information on setting up Diagnostic Codes, see the Oracle Depot Repair Implementation Guide.
Note: If you enter an invalid Diagnostic Code, the list of values appears, which contains all the valid Diagnostic Codes for your Repair Order.
Note: You may click the Select All or Deselect All as appropriate any time before you click Search Solutions. Note: Only the Diagnostic Codes that are explicitly selected are forwarded as search parameters to the Oracle Knowledge Management search. A Refresh linked Solutions box, with the message: Please press OK after searching for Solutions. The window that is launched in Oracle Knowledge Management depends on the value of the profile option Knowledge: Search to display for integrating applications. If the value of this profile option is Unified Search, then the window that is launched is a Simple Search window; if the value of the profile option is Advanced Search, then the window that is launched is the Advanced Solution Search Results window. The search in Oracle Knowledge Management is the second stage of the completely integrated process which starts in the Diagnostics tab. This procedure follows immediately after you have clicked the Search Solutions button in the Diagnostics tab. The Diagnostic Codes and Problem Summary are used as search keywords in the title and body of the Solutions. The Repair Order Item are used to match the specified item with the Related Items as set up in the Solutions. By utilizing the profile option Knowledge: Search results include weighting from Product, Platform and Category filters, you can narrow or widen your search results.
Note: Oracle Depot Repair does not make use of platform and category filters in Oracle Knowledge Management. For additional information on how to use Oracle Knowledge Management, please refer to the Oracle Knowledge Management User Guide. All Solutions whose title or body contains DC01, DC02, Mouse, or Malfunction, and whose Related Items include ITM342.
You must have started the search process by clicking the Search Solutions button in the Diagnostics tab. You can optionally add and edit search parameters in the Oracle Knowledge Management search window, and then perform an explicit search. The net objective of the Oracle Knowledge Management search is to specify whether a solution is useful or potentially useful for the current repair problem. If you are in the Simple Search window, click the Title hyperlink of the potentially useful solution in the Simple Search Result area. In the Solution Details window, there is a section available for you to decide the usefulness of the solution. Note: The Feedback section only appears if the solution has not already been linked to the current Repair Order. In the Solution details window, scroll down to, and just beyond, the External Objects area. If the Feedback section appears, then, you can optionally respond to the question "Is the solution useful in resolving your question or problem?", by clicking Yes, Maybe, or No. If you choose one of these options, a confirmation message appears, indicating that your feedback was recorded. You may optionally continue in Oracle Knowledge Management, and select more Solutions for feedback to Oracle Depot Repair. When you have finished in Oracle Knowledge Management, close the Oracle Knowledge Management window. If you have linked any Solutions from Oracle Knowledge Management to a Repair Order, they appear in the Solutions area of the Diagnostics tab. If you answered No, and if the value of the profile option Knowledge: Action for Negative Feedback Solution is Link Solution as Not Solved, the solution appears with a Status of Not useful. If the Useful Solutions returned to the Solutions area have any Service Codes associated with them, then those Service Codes will appear in the Service Codes area, together with their associated Solution Number and with their Applicable check box set. The main use of the Solutions area is to change the status of Solutions returned from Oracle Knowledge Management searches, in order to influence the Service Code information in the Service Codes area. When you change the Status of a Solution in the Solutions area to Useful, any Service Codes associated with that Solution in Oracle Knowledge Management appear in the Service Codes area, and are initially marked as Applicable. Note: From the Solutions area, you may also return to Oracle Knowledge Management to view the solution details, by clicking the Details button. If you have not already accessed the Repair Order, retrieve the Repair Order that you want to process. Click the right-hand side of the Status field of a solution whose status you want to change. If, in steps 3 and 4, you changed the Status to Useful, existing Service Codes associated with the solution will appear in the Service Code area with the Applicable check box set on. Service Codes associated with the solution in the Service Codes area will be marked as not applicable.
This unsets the Applicable check box for the associated Service Code in the Service Codes area. For details of deleting Service Codes in the Service Codes area, see Delete Service Codes Manually in the Service Codes Area.
Note: You cannot delete any Solutions from the Solutions area, you can only change the status values of the Solutions.
As part of Oracle Depot Repair implementation, when Service Codes are set up, they are associated with Items, Categories, a combination of Bills and Routings, and Task Template Groups. The main usage of the Service Codes area in the Diagnostics tab is to enable the associated elements of the Service Codes to be added to the estimate lines and WIP Repair Jobs of the current Repair Order. Manually, by selecting Service Codes from the lists of values in the Service Codes area - in this case, there is no associated Solution Number.


To make use of prior repair knowledge, you must have associated Service Codes to Solutions in Oracle Knowledge Management.
This list of values that appears shows all the Service Codes that have been associated with either the repair Item or the Inventory Category of the repair item. For more information on setting up Service Codes, see the Oracle Depot Repair Implementation Guide. In the Code field, either enter a Service Code, or select a Service Code from the list of values. Note: If you enter an invalid Service Code, the list of values appears, which contains all the valid Service Codes for your Repair Order.
By default, as each valid Service Code is entered or selected, its Applicable check box is set. In the Repair Estimate tab, after you have created a repair estimate header, you can add lines from the Diagnostics tab associated with the activated Service Codes in the Service Codes area.
Charge lines can be added in for WIP mode repairs (if Bills and Routings are associated with the Service Codes) and for Task mode repairs (if Task Template Groups are associated with the Service Codes).
In the Repair Jobs tab, you can create a WIP Repair Job with the Bills and Routings associated with the activated Service Codes in the Service Codes area. Searched Oracle Knowledge Management, and returned one or more Service Codes into the Service Codes area (see Search Oracle Knowledge Management and Manage Solutions in the Diagnostics Tab). Selected one or more Service Codes manually (see Select Service Codes Manually in the Service Codes Area). In the Service Codes area, check the Applicable check box for each Service Code that you want to activate. In the Service Codes area, uncheck the Applicable check box for each Service Code that you want to deactivate.
You may delete Service Codes from the Service Codes area, whether they are marked as applicable or not. Note: After the first time that you use Service Codes in a Repair Order in either the creation of a repair estimate or the creation of a WIP Repair Job, then the selected Service Codes are protected against deletion in that Repair Order.
As a study by the media and telecom consultancy Lemay-Yates Associates highlights, more than 50% of iPhone and BlackBerry owners use the pre-installed native messaging app.
In fact, its ability to send unlimited free messages locally and internationally pushed it to No. According to data released last month by the Canadian Wireless Telecommunications Association (CWTA), consumers’ use of paid texting services is continuing to rise. On monthly data plans, wireless players on average collect $39 for a 500 MB plan, $58 for 1GB plan and $75 for more than 2GB per month. These users and roles include the call center agent, service technician, shop floor technician, shop floor accountant, shop floor production manager, warehouse administrator, shipping administrator, receiving administrator, service administrator, accounts receivable manager, purchasing manager, HR manager, and depot manager. A system administrator usually sets up the profile entries that appear in the customer profile, which contain a set of previously defined verifications. Click Refresh in the Profile region to view the latest profile information for the customer. For example, double-clicking Open Service Request (a key indicator) displays the list showing all open Service Requests for the selected customer type. The selected Contract Number automatically defaults on each charge line that is generated from the WIP Summary Report only. This is a handy tool for service agents to advise customers on contract coverage expiry, and service contract renewal offers to reinstate their coverage. By selecting the Default check box beside a contract, you apply this as the default contract to the Repair Order. The item must be serialized and linked to an Installed Base Instance value in order for this functionality to work. If there is no Price List, then get the default from the profile option CSD: Default Price List. After you select the Context Value, the Address window provides you with fields appropriate to the address style you have chosen. All the other fields remain the same with the exception of an additional field for the organization's URL or Web address.
A Service Request is mandatory for any repair process, and needs to be created before any Repair Order can be created in the Oracle Depot Repair module. You can enter details for both the Service Request and the Repair Order, and create both at the same time.
The application lets you create Service Requests without having to leave the Depot Repair Workbench. There may be situations where you are only provided with identifiers for Installed Base items, and the customer information is not provided.
Setting this profile option to No lets you create a Service Request without entering a value in the Item field. Selecting a blank contact type in the Contact Type field disables all Contact information fields. When you click any of the fields in the Repair Order Information area, the application populates the Item, Item Description, UOM, and Quantity fields from the Service Request Information area.
This renders the Service Request HTML page in editable mode where you can update and save data.
Alternatively, you can start the process of creating a Repair Order in another Oracle application. If your Repair Order Item is serialized, and the quantity to repair is greater than 1, you will have specify each of the Serial Numbers of the item to be repaired, for Installed Base trackable items. This enables the depot to process (Installed Base trackable) repair items that the customer purchased from outside the service organization. When you create a Repair Order in Oracle Depot Repair, then, depending on the Repair Type, the application automatically creates one or more RMA and Sales Order lines. If you want to create the RMA charge line manually, first you must clear the check box Automatically Enter and Book RMA, during the creation of the Repair Order.
If you specify a Qty that is greater than 1 for a serialized item, then you will need to capture the Serial Numbers separately, after the Repair Order is created.
You will have to create all the required charge lines for your Repair Type manually in the Logistics tab. For example, if Qty is 10, and you enter 8 Serial Numbers, you get 8 Repair Orders with Serial Numbers provided, and 2 without Serial Numbers. For example, if Qty is 10, and you enter 8 Serial Numbers, you get 8 Repair Orders with Serial Numbers provided. You can link RMAs and Sales Orders generated through the call center to Repair Orders created within the Depot Repair Workbench. The list of values for New Status shows only the allowable statuses from which you can select. After a repair type transition is performed on a repair order, you must perform manual adjustments to your logistic lines, if your organization processes require this. If you choose or have to create an RMA manually, then, in the Details tab, clear the Automatically Enter and Book RMA check box, before saving the Repair Order.
When the RMA is fully interfaced with Oracle Order Management, an Order Number is associated with the RMA, and appears in the Return line. You can enter information such as credit card number, ship method and payment details, save the order, close the Sales Order screen and return to the Depot Workbench without ever leaving. After the order is fully interfaced to Order Management, the application disables the Delete icon, and you cannot delete the order line. The Internal Move window wraps the capabilities provided by the Internal Requisition and Internal Sales Order modules provided by Purchasing and Order Management.
The business value of this functionality is that it prevents losing track of items as they move from one location to another, enables ad-hoc routing of material to the best processing location and reduces click count to create Internal Requisitions and Sales Orders. If the shipping network between source and destination organization are set up as direct then the receipt automatically happens as part of ship confirm action in the source organization.
For example, for an Internal Order with quantity of 5, the shipping clerk ships out only 3. You can use a combination of these parameters to restrict your search so as to retrieve only the Service Requests or Repair Orders that you want. Notes in a Service Request help in recording the descriptive information about customer repair issues, any progress that the agent had done in resolving this issue, and so on. If you use the Personal status, this note would not be viewable to any customer in a customer facing application. The Summary tab displays the notes as text in a chronological or reverse chronological manner. Oracle Knowledge Management is a repository of solution sets that have already been contributed.
As such, Oracle Depot Repair provides the ability to associate the potential problems with a Diagnostic Code, and to associate the potential resolutions with a Service Code. First, during implementation, Service Codes are linked to Oracle Knowledge Management Solutions as external objects.
This section concentrates on the Oracle Knowledge Management search itself, and how it provides feedback back into the Diagnostics tab. To do this, you must first select a solution in a "search results" window, then access the solution details for that solution. If you are in the Solution Advanced Search Results window, click the radio button beside the potentially useful solution, and click Full Solution. However, after a user explicitly selects an answer to the usefulness question, then the next time the Solution Details window appears for that solution, the Feedback section does not appear. Additionally, Service Codes appear in the Service Codes area of the Diagnostics tab (if any exist). Now, the wireless players have changed their strategy: Since November, incumbent carriers Telus, Bell, and Rogers have included unlimited text messaging in their basic wireless plans.
The data reveals that Canadians sent an average of 274 million text messages on a daily basis at the end of September 2012, up from about 240 million messages a day recorded a year previously. For example, the service technician can log the Service Request, and diagnose the broken part. You can configure these verifications, as well as the actual range values and value definitions.
This Oracle Depot Repair functionality lets service agents verify a customer's profile information, including Open Orders, Booked Orders, Cancelled Orders, Open Service Requests, Escalated Service Requests, Active Contracts, Expired Contracts, Cancelled Contracts, Open Repair Orders. This option excludes those charge lines that relate to any new item upgrades and enhancements.
If the Price List currency is not the same as that of the Repair Order, or if the profile option is not set, you can select any Price List from the list.
This valuable functionality permits the service provider to review the service history and repair records that were recorded over the lifetime of the Installed Base item, and is especially useful when attempting to troubleshoot and diagnose repair patterns and service trends that affect the item. There are cases where a contract can have entitlements that are specified for the Business Process of the Service Request, but not for the Depot Repair Business Process. In this case, you can use an Oracle Depot Repair feature to find and select the customer associated with the item. Also, when the profile option is set to No, you can specify an Installed Base item without specifying an Instance value in the Service Request. Even if you select a primary address for the Installed Base instance, the Bill-To and Ship-To address fields default only to the primary address of the customer party.
For a given customer, the call center agent can view all the items in the customer Installed Base.
This enables you to update service request values such as Customer Bill-to and Ship-to addresses, SR Status and SR Resolution Type.
If you try to create a Repair Order line without specifying an Instance value for an Installed Base trackable item, the application will prompt you to add a new item instance to the Installed Base. The RMA and Sales Order lines appear in the Logistics tab, with action types of Repair and Ship respectively. This new capability enables a single repair order to track both internal and external logistical operations. The Move Details region provides the ability to enter one or more serial numbers or a serial number range.
Though the internal requisition is automatically received as part of ship confirm action, you must click the Receive button to refresh the receipt information in the depot schema. You can enter either Service Request or Repair Order notes from the Details tab in the Depot Repair Workbench. By utilizing Diagnostic Codes and Service Codes, users can quickly document repair efforts for customer charges and depot service history.
Then, during the authoring of Solutions in Oracle Knowledge Management, Diagnostic Codes (for example, DC100) are included in the title or body of the Solution. The Service Code association with Bills and Routings can be used to create material, labor and expense estimate lines as well as default routes to WIP Repair Jobs. The Service Code association with Task Templates and Task Parts can be used to create material, labor and expense estimate lines, and to create tasks. The verification results appear by using the Customer Profile Engine, which is a concurrent program. Also, the list of values for both fields contains addresses for related parties, which can be for either persons or for organizations. If you choose the Standard Repair Type, no charge lines are created automatically; you must create them manually. Later when the remaining quantity of 2 is shipped out, the destination organization receives the remaining quantity. Also, the contract selected as default in the Coverage window cannot be applied to charge lines in the Debrief Report. If neither defaults are set, the currency selection is based on the manually selected Price List in the Details tab. Instead, the contract selected at the Service Request level applies by default to the Debrief charge lines.



Free money coupons printable
Learning approaches wikipedia
Make money fast for students 75


Comments to «Send a message to a mobile»

  1. RICKY writes:
    Work till 12pm so she stayed at mine every single beautiful girl love them proper now, nevertheless.
  2. Princessa writes:
    Texting a woman you have met snigger, methods to get pleasure from.