Our 100% Satisfaction Guarantee allows you to return any product within 90 days from date of shipment for a full refund of the purchase price (this does not include your original shipping fees). Click here to request a return form
In order for a return to be covered by our 100% Satisfaction Guarantee, items must be:
On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount.
All returns require previous communication with us and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned prepaid in resaleable condition with all documentation, hoses, etc. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.
If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responible for any damage to the product when shipping back to us. Please call us toll free at 1-877-743-2269 to report this issue and we will glady help you out.
The 100% Satisfaction Guarantee IS NOT covered if:
All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.
Also, our site is checked daily by Hackersafe to verify the security of our site and your transactions.
As for personal information, we will not give any information you confide in us to any other companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us toll free at 1-877-743-2269.
This site makes use of a technology designed to enhance your browsing experience. The technology, provided as a hosted service application by 123Count. In addition, aggregate reporting information is collected and made available to the site owner only. No personal or personally identifiable information is gathered or used for this process.