This set of ITIL templates (ITIL document templates) can be used as checklists for defining ITIL process outputs. During the process of updating the ITIL Process Map to ITIL V3 2011 Edition, we also aligned our set of free ITIL templates and checklists to ITIL 2011. There are now 102 checklists contained in our ITIL-2011-compliant Reference Process Model, and we make the most sought-after ITIL templates available for you in our ITIL Wiki. The Incident Record template explains the structure of the data typically contained in an Incident Record.


The ITIL templates can also serve as guidelines which are helpful during process execution.
At the same time we took the opportunity to revise and enhance the ITIL document templates, taking into account customer feedback on the V3 versions.
The details of an Incident and its complete history from registration to resolution are recorded in an Incident Record. You can use this checklist as a template when you start creating Incident Records in your own organization.


An RFC, specifying the details of a proposed Change, must be submitted to Change Management for every non-standard Change. It highlights which information is typically held in the Configuration Management System (CMS) or in Configuration Management Databases (CMDBs) to describe Configuration Items (CIs).



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Risk assessment procedure
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What goes in a disaster kit


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