The backend system will also authenticate drivers who are eligible to sign on and receive ambulance booking requests. Within seconds a certified Lifeline assistant responds, assesses the situation and summons appropriate help, whether it is a neighbor, a relative or an ambulance. In addition, all calls and call events, including interaction with external systems such as access control or fire indicator panels, are allocated to specific logs for future reference and if required can be exported as needed.

The proposed system has also a sub system for generating reports based on the booking information. This sub system provides performance statistics extracted from the system’s database and compile the data into reports for management. The proposed system has been designed to facilitate ease of extraction of information for operational needs and statistical analysis.

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