This step of Ready Business provides direction for developing a crisis communications plan. Human Resources (HR) is responsible for the day-to-day communications with employees regarding employment issues and benefits administration.
Another important goal of the crisis communications plan is to move from reacting to the incident, to managing a strategy, to overcome the incident.
The crisis communications team, consisting of members of the management team, should operate in an office environment to support the contact and information centers. The secure Web portal replicates online communication tools, including popular social networking sites like Facebook and Twitter, as well as agency websites and blogs. Planning meeting: Using the objectives set during the transitional (or a subsequent) management meeting, the incident management team, with leaders of key functional areas, sets strategies, general tactics, and major assignments.
Multiagency Coordination Systems provide the architecture to support coordination for incident prioritization, critical resource allocation, communications systems integration, and information coordination.[17] The coordination center (EOC and others, see figure 1-7) is referred to in NIMS as the Multiagency Coordination Center (MACC) component of the MACS. A business must be able to respond promptly, accurately and confidently during an emergency in the hours and days that follow. The risk assessment process should identify scenarios that would require communications with stakeholders. The offices may be clustered near the emergency operations center or at an alternate site if the primary site cannot be occupied. The jurisdiction's EOC would manage these issues using its emergency management team and Emergency Support Functions (ESFs), or other task groups.
The MACS functions should be physically separate from incident management activities, even if they are co-located in the same facility. Perhaps nowhere is there an example of the importance of emerging technology as there is in emergency management. Close coordination between management, company spokesperson, public agencies and HR is needed when managing the sensitive nature of communications related to an incident involving death or serious injury. Using this input, the crisis communications team can inform management about the issues that are being raised by stakeholders. In turn, management should provide input into the messages generated by the crisis communications team. Understanding the audiences that a business needs to reach during an emergency is one of the first steps in the development of a crisis communications plan.


Another important element of the crisis communications plan is the need to coordinate the release of information. Emergency Management sought out emerging technologies that will positively impact the field and possibly change how people think tech fits into preparedness, response and recovery.
Emergency Response and Disaster Management are different domains of activity with different information sharing requirements.
During an emergency, the normal administrative structure for an organization must continue to operate while actions are carried out under the EOP to address the incident. Directly manages emergency issues related to the incident, but that are outside the scope of the incident as defined by the UC. Pre-scripted messages can be developed, approved by the management team and stored on a remotely accessible server for quick editing and release when needed. But one of the issues for emergency managers is how an agency can test how it would use social media in an emergency.
It should be clear to staff what situations require immediate notification of management regardless of the time of day. In traditional descriptions of ICS, the operational briefing occurs in person, but it may also occur telephonically or through electronic communications. The net result of open standards is that Emergency Response and Disaster Management stakeholders have more information available to them before, during and after an emergency or disaster occurs. The crisis communication or business continuity plan should include documented procedures for notification of suppliers. Within the last couple of years, social media has become go-to communication tools that the public uses to obtain information.
Transitional management meeting: This marks the transition from reactive to proactive incident management. Because of its complex role, the EOC's organization and management processes must be well defined. When there is an emergency or a major impact on the business, there may be limited information about the incident or its potential impacts.
For any response of more than a few hours, management should transition to a method of proactive response by establishing incident-wide objectives.
This individual maintains overall authority and responsibility for the organization, including the activated incident management team.


Notification requirements specified in regulations should be documented in the crisis communications plan. Communications with government officials depends upon the nature and severity of the incident and regulatory requirements. Supportive plans include the Safety Plan, the Medical Plan (for responders), communications plan, contingency plans, and others.
Management needs to develop the strategy and the crisis communications team needs to implement that strategy by allaying the concerns of each audience and positioning the organization to emerge from the incident with its reputation intact.
The transitional meeting brings together the leadership of key response disciplines, defines the primary incident management team, and allows managers to be briefed on the known incident parameters. The components of MACS (per NIMS) include facilities, equipment, emergency operation centers (EOCs), specific multiagency coordination entities, personnel, procedures, and communications. The purpose of the operational briefing is to impart information and to raise emergent issues, not to discuss alternative plans, debate choices made in the planning process, or undertake extensive problem solving.
Lists should be updated regularly, secured to protect confidential information and available to authorized users at the emergency operations center or an alternate location for use by members of the crisis communications team. ICS has a designated model, Unified Command (UC), which allows multiple stakeholders to actively participate in incident management. HR should also coordinate communications with those involved with the care of employees and the provision of benefits to employees and their families. Relationship of UC and the MACS that provide emergency management operations support to the UC.
Army North, said it’s important to practice all forms of communication and that includes social media as it becomes increasingly popular. This concept is critically relevant for participation by public health and medical disciplines since they bear a primary responsibility for the well-being of responders and the general population during emergencies or disasters.



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