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Thought I’d quickly look around at insurers known to take low car usage into account. I told the guy so, and asked him to pass that on to his management, and I reluctantly agreed to have him ring back later. You know what Youi, you’re not getting off to a good start on the whole customer-relationship front.
Yes, after all that, after wasting my time with an unwanted phone call, Youi was $91.75 higher than Bingle. I found the Australia Post car insurance (who knew!) quite cheap compared to the others, I had to make a claim a while back and it was very straightforward, I got my choice of repairer etc. I was also annoyed at their refusal to do an online quote, and refusal to do an online cancellation.


That would annoy me very, very severely – I am deaf and can’t use my mobile for voice calls with random strangers!
I’m pretty sure than an encounter with a deaf person would lead the juveniles at Youi into a situation they would not be able to handle without causing great offence and breaching anti-discrimination laws!
The bloke was polite, quick and professional, but the questions included nothing they couldn’t have asked online. I’ve been with Bingle for 2 years now, so some discounts for continuity might be applying. In Google Chrome I got as far as choosing my car make and year, but it wouldn’t let me choose which model. I can’t remember what the problems were, but I was happy to pay about $80 more per year to a real insurance company and be rid of Youi.


In fact I’ve just checked again, and (kudos to them for giving an estimated premium with only a few questions) it comes out at $521. But it doesn’t appear to cater for anything other than a policy starting today, even though I was already currently insured.



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09.02.2014 admin



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