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The event was held earlier in the week at the lavish Oyster Box hotel and surrounds of Durban, Kwa-Zulu Natal as the exclusive 2015 VCSA Dealer of the Year (DOTY) awards saw the country’s finest Volvo Car dealerships rewarded for their unabated efforts in 2015. An annual event, DOTY seeks to recognise and reward the Volvo Car dealer network in Southern Africa for their dedication and commitment to the Volvo brand as well as customer service. The Aftersales Dealer of the Year award measures eight business areas, with ultimate focus placed on CSI.
Of course, the Overall Dealer of the Year award is the ultimate, and combines the sales and aftersales scores to find that dealership which performs exceptionally well in both areas of the business in order to achieve the prestige of the overall title.


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As the most human-centric automotive brand in the world, Volvo Cars constantly seeks to improve the experience of the consumer. The Sales Dealer of the Year award measures nine different business areas including audit scores, Employee Satisfaction Index (ESI), three Customer Satisfaction Index (CSI) measurements and the financials – with achieved sales volume as a percentage of the target used as the main measurement criterion.


Evaluating a combination of sales, aftersales and parts and accessories objective achievements, the Most-improved Dealer of the Year award provides a holistic view on dealer success.




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04.09.2015 admin



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