This item will be sent through the Global Shipping Programme and includes international tracking. All goods supplied unless stated includes VAT at 20% and will be accompanied with a VAT Invoice for your accounts department.
If you are purchasing by this method, you may require our Bank details and the Ian and Swift number. Business and Personal cheque will only be accepted in certain conditions and must be agreed in advance.
Your orders dispatch by Parcel force, Business Post, and DPD should arrive within 5 working days from date of your payment being received. All of Europe, America, Asia, Australia, Scottish Highland Boarders, Isle of White, Ireland, all Channel Islands and the rest of the world. Please send an email or call us on 01633 676800 to ask for special rates if you are unsure, before attempting to place your order.
When purchasing any of the products from our shop, you are agreeing to accept the cost of any additional postage, subject to your delivery zone, and that you agree the postage to be fair and you are satisfied with any additional postage charge that has been applied to this sale. Goods will not be left without a signature as we will not accept liability for loss or damaged goods resulting from this. DELIVERY TO ALTERNATIVE ADDRESS: Please make clear that you accept full liability of loss or damage for this change of address regarding the stated purchase.
We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. If we have supplied an item that is faulty or goes faulty in the first 7 days of receipt we will supply you a returns form and we will arrange the uplift of the goods (Please put a copy of the returns form with the goods.) Should we ( and sometimes the manufacturer ) upon receipt of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.
If we have supplied an item incorrectly we will arrange the uplift of the goods and have the correct item sent out at the same time. We will not accept returns of none stock goods, Consumables, Gasses, Oils, Lubricants, Perishables, or specially ordered items.
Should you have received faulty goods please call 01633 676800 before the items are returned.

We will process your claim, and if the goods are found to be faulty, a replacement will be supplied free of charge (Postage charge will apply). All original manufacturers numbers used in our products listed on eBay are for reference only and in some cases are not intended to be sold as original equipment parts. Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. By clicking Confirm bid, you are committing to buy this item from the seller if you are the winning bidder and have read and agree to the Global Shipping Programme terms and conditions - opens in a new window or tab. By clicking 1 Click Bid, you are agreeing to buy this item from the seller if you're the winning bidder. This is a private listing and your identity will not be disclosed to anyone except the seller. If the item comes direct from a manufacturer, it may be delivered in non-retail packaging, such as a plain or unprinted box or plastic bag.
Please check that your order is not available at the local Post Office for collection, as an attempt may have been made to deliver your order. You must contact us within 6 hours of placing your order, by calling us on 01633 676800 to arrange this. Should you choose not to take out postal insurance, we will not accept responsibility for lost or damaged goods. However, should you require to return any product, we will allow you to do so within 7 days of the day after receipt. A returns form will still be emailed to you which you need to fill in and send it back with the goods that are being returned.
Being a distributor for many products, in certain cases (depending on product manufacturer) some will allow a collection process at no cost to you. Should however the returned item be damaged or abused no replacement or credit will be given.
Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab.

By clicking Confirm bid you commit to buy this item from the seller if you are the winning bidder. Import charges previously quoted are subject to change if you increase you maximum bid amount. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable.
When possible, with agreement from our suppliers to accept such returned goods, a handling charge at their discretion will apply (To be advised). Contact the office on 01633 676800 between the above times if you require a tracking number or wish to know the progress of your order. All damages and losses must be reported within 24 hours of receiving your order by calling 01633 676800. You will have to arrange the return of the goods yourself and track them using a reputable carrier.
It is the responsibility of the customers to return goods to our choice of destination within UK mainland should they be damaged on arrival, under warranty or no longer required. We ask that you do everything possible to ensure the goods are returned to us in good condition and if possible with their original packaging. This service will be decided by A 1 Plant Sales and is based on the type of product and the location your goods are being dispatched to. We will refund the total cost of the goods, minus a restocking charge when we receive the goods back in a resalable condition.
The is not guaranteed, and all orders can take up to 15 working days before any lost or delayed delivery claims can be processed.

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