Subscribe to my monthly e-zine and get blog posts and other leadership resources delivered to your inbox. How To Close Communication Gaps That Kill Team PerformanceMay 24, 2012Earlier this year, a colleague and I did some team coaching with a client and her team.
The Interpersonal Gap is a model of human interaction that was developed by John Wallen in the 1960’s. All of us bring our own assumptions, histories, cultures, and preferences to our interactions. When team members share an understanding about the Interpersonal Gap and how it works, they can support each other in identifying when gaps occur, and hold each other accountable to describe impact, clarify intent, and make sure that gaps get closed.
Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Effective communication involves a lot more than just speaking clearly to your audience without nervously stuttering or writing an email without any spelling mistakes. Probably the most important thing you should learn from this article is that in order to be a “super communicator” you must be a super listener.
Some scholars call this “active listening”, which entails more than just scanning what you’re hearing for something that relates to a story YOU want to tell. Restate the issue to make sure you understood correctly and show that this is important to you.
If you’re trying to come across as an assertive speaker but your hands are shaking, your voice cracks and your eyes are bouncing from one place to another, you can pretty much kiss that image of yourself goodbye. Also, if you’re trying to make something sound really serious but you look like you’re about to burst into laughter, while twirling your hair around your finger like a 7-year old, nobody is going to take you seriously either. Make sure the rest of your body is delivering the same message that comes out of your mouth. And when you’re the one listening and can see the person who is doing the talking, pay attention! It’s important to be aware of the emotions and attitudes that one is displaying when in the presence of someone else, too.
It is OK if, say, a particular story makes you sad and a little teary-eyed but if you’re sobbing uncontrollably others might become more concerned with making you stop than with what you have to say. Trying to ask for directions to a farmer in Italy when you only speak English and the farmer only speaks Italian constitutes a problem, for sure.


Make sure you only use slang or professional jargon if you are 100% sure everyone that is listening (or reading) can understand your words. Try your best to not interrupt, insult, scream, burp, pick your nose or teeth, roll your eyes, or make fun of the other person (although best friends can sometimes put up with a little teasing!).
By being an active listener you can reduce misunderstandings and improve the chances that when it is your chance to speak, your message is heard and understood…as you wanted it to be!
I once worked for a company that employed independent contractors and we offered some basic sales training for them.
In regards to body language, see, I have a really tough habit of standing with my arms and legs crossed. Are you a young professional having trouble in communicating with your peers at your workplace? Well, it’s time for you to improve your oral and written business communication skills. If possible, record while you pronounce words and play it later to find out the areas you need to work on. Jot down the points in your mind before making any formal communication, to help you in communicating them in a spontaneous manner. Dot Com Infoway, a CMMI Level 3 multinational information technology company, is a pioneer in delivering software development, mobile application and internet marketing solutions and technologies to business. In the course of practicing one of the communication tools we introduced, one of the team members initiated a conversation with a colleague about an incident that happened two years ago, which left him feeling hurt and offended. Human brains tend to jump very quickly from the facts of a situation (for example, Joe interrupted Sally three times) to our interpretation of those facts (Joe is rude and pushy). When someone says or does something that has a negative effect on you, don’t assume that was their intent. And as teams develop the capacity to address misunderstandings, resolve conflict, and build trust in the process, that’s when you get high team performance. That person is sending out clues that well help you uncover the whole truth behind the story! It is about being aware of your thoughts and feelings so that you’re certain they do not get in the way of the message you are trying to communicate. But sometimes both people can speak the same language and still not understand each other’s words.


Also, if you have a heavy accent that is unfamiliar to those around you, try to speak just a little slower…and stop talking and ask what is wrong if you start getting any puzzled looks! My name is Melissa and I have built this website to help you improve your communication skills. Effective communication is essential in all stages of life as it helps in building close relationships, both personally and professionally. In a business environment, there may arise needs to write articles, prepare reports, presentations etc. With offices in india, the United States and Germany, DCI is positioned to become a leader in delivering advanced IT services for your business. They drive both the words and actions we choose to communicate our intended messages, and how we interpret the words and actions of others. And most of us are not in the habit of clearly stating our intentions or openly describing the impact that others have on us.
Problems arise when we don’t take the time to check out our interpretations and instead respond to others as if our beliefs are true.
Likewise, when someone else has a negative impact on you, it’s important to take responsibility for your own reaction and acknowledge that the intent was very different.
Listening to what others have to say, but also to the clues that give insight to their thoughts and emotions as expressed in their body language or tone of voice. There may be some initial trouble, but your skills will improve with constant practice, as days go on.
Sure, there were other team dynamics that contributed to the two-year silence – yet I remain struck by how significant an impact simple communication gaps can have.
We just don’t give each other enough information to know when there are communication gaps between us. Also, listening to your own self and to what you are experiencing while you are communicating. For this person, the incident negatively affected his perceptions of his colleague and trust took a nose-dive.



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