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15 Dec. 2014

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When you are the person making the call, be sure to use proper phone etiquette from the start.
The warm twitter and email response to last week’s post on phone interview etiquette inspired me to bring you a part two on the same topic. I asked Ann Bohl Deacon, owner of Deacon Recruiting and a leader in employment placement to weigh in on her professional telephone interview tips. Diane GottsmanDiane Gottsman is a national etiquette expert and modern manners professional, sought out industry leader, television personality, accomplished speaker, Huffington Post blogger, author, and the owner of The Protocol School of Texas, a company specializing in executive leadership and etiquette training.
ETIQUETTE EXPERT DIANE GOTTSMANIt is my sincere hope you find my blog insightful, inspiring and most of all fun. Telephone etiquette is nothing more than an extension of the social courtesies that are necessary to the smooth running of a civilized society.


A gracious good bye leaves the door open for further communication and in this day of mergers and acquisitions you never know with whom you will be doing business with in the future, so burning any bridges, or telephone lines, would be unwise. Ann and her team of experts have coached countless professionals through interview etiquette including the phone interview process.
Manners are important in first impressions and often a caller's first impression of a company is with the receptionist of operator.An individual who initiates a telephone call should always be prepared to identify them self when the call is answered, especially if the person who answers is not the person the caller intends to speak to, or if there is certainly a chance that your voice will not be recognized.
Etiquette can be …described as polite behaviour, and polite behaviour improves our relationships with other people and earns us respect and love. This is particularly important, because we would take our business elsewhere if someone fails to give good telephone service to us (and the customer will adopt the same approach of course). She is the resident etiquette expert for two popular morning talk shows, SA Living and Good Day Austin.


Instead turn your head and sneeze into the crook of your arm, and then say "excuse me." It is proper etiquette when entering a building to hold the door open momentarily for persons who are entering behind you to avoid the door closing quickly and slamming up against them.
When leaving a message on a telephone voice recorder, do not simply say "Call me" or "Call me back". If you need help with wording your letters, here's a great place to find free professionally-written thank-you note wording examples in more than 30 categories: It is proper etiquette to be pleasant and courteous to others, and to refrain from inappropriate negative remarks or use of foul language in public.



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