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22 Sep. 2012

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When users submit their own proof of damages they earn the Evidence Submitted Badge, which gives our staff more information to investigate the complaint and increases the likelihood that the complaint may be reviewed by third parties who may be able to help.
The Consumer Financial Protection Bureau released thousands of complaints Thursday from disgruntled customers of banks, credit card companies and other providers of financial services. The Consumer Financial Protection Bureau is releasing thousands of complaints from disgruntled customers of banks, credit card companies and other providers of financial services. Credit reporting and money transfer complaints also added to the database Today the Consumer Financial Protection Bureau (CFPB) expanded its Consumer Complaint Database to include state-by-state information. A reverse mortgage is a special type of home loan that allows older homeowners to access the equity they have built up in their homes now, and defer payment of the loan until they pass away, sell, or move out of the home.
Our study finds that reverse mortgages are complex products that are difficult for consumers to understand.
Deceptive marketing is a long-standing problem in this market, with many older Americans receiving solicitations implying that a reverse mortgage is a government benefit rather than a loan.
We have submitted a Notice and Request for Information to gather public input on follow-up questions about reverse mortgages.
Additionally, our Office of Older Americans released a 4-page consumer guide to reverse mortgages and a new and improved set of answers to common reverse mortgages questions on Ask CFPB.
No longer will consumer complaints only be known to the individual complainant, bank, regulator, and those in the public willing to pursue this information through the Freedom of Information Act. And just to be clear, no personally-identifiable information, such as a consumer’s name, credit card number, or mailing address will be made available via the Consumer Complaint Database.
The Bureau’s Consumer Response function receives consumer complaints on a wide variety of products including credit cards, mortgages, student and other consumer loans, and other bank products (such as checking and savings accounts).


When a consumer files a complaint, Consumer Response intake specialists review each one for completeness, jurisdiction, and non-duplication. Consumer Response prioritizes for investigation certain complaints based on a handful of risk-based criteria including the failure of a company to respond in a timely manner and those in which the consumer disputes the company-provided resolution. Throughout this process, consumers have the ability to log into the CFPB’s website to check the status of their complaint (and, when appropriate, dispute the resolution provided by the financial institution).
Lastly, you will note that initially the Database only contains complaints received by the CFPB on and after June 1st.
We encourage you to tell us what you think about the Consumer Complaint Database by telling your story. First, we ask you to try the Bureau’s regular processes to get help on your financial product, such as a mortgage or credit card, by filing a complaint with the CFPB. The bureau posted a database of the complaints on its website Thursday over vehement protests from the financial industry. In a first by a federal financial regulator, the Consumer Financial Protection Bureau (CFPB) will share with the public individual-level consumer complaint data received by the CFPB. And while the Consumer Complaint Database initially will contain only credit card complaints, the Bureau is proposing to extend the Database to all other consumer financial products and services covered by the CFPB. Complaints that meet these criteria are then forwarded to the appropriate company (bank or nonbank) for review and resolution. If during the complaint’s lifecycle, you have an issue with the CFPB’s complaint process that cannot be resolved by the CFPB hotline staff (1-855-411-2372), please contact us. In fact, the whole concept of reverse phone number lookup changes when phones go mobile.Cell phone numbers are issued by individual mobile phone companies rather than by an interlocking system of regional phone companies, as landline numbers are.


Companies are given 15 days to provide a substantive response to each consumer complaint, and are expected to resolve and close all but the most complicated complaints within 60 days. While the complaint information in the database is actual data, the functionality, data fields, and “look and feel” of the database are all in the beta stage of development. That makes phone numbers and user information harder to access and turn into a searchable online database.
At the same time, many cell phone users treasure their privacy and don't want just anyone to be able to reach them on their cell phones.While some cell phone users just want to be left alone, others -- particularly those who've abandoned landline phones -- would like to find friends and contacts through reverse phone number lookup or an online directory. In addition to potentially enlarging the Database to include all other consumer financial products and services covered by the Bureau, we are looking into potentially expanding it in a number of other ways. That's also true of other cell phone users who simply want to know who's calling when they see an unfamiliar number on their phone.Fortunately, reverse cell phone number lookup is easy, although not free. To get the phone user's name and address, you'll be asked to pay a one-time fee, often about $15, or a yearly fee of $40 or more to cover unlimited reverse phone searches. Reputable sites will not charge for searches that yield no information.The largest provider for reverse cell phone number lookup is Intelius Inc. In early 2008, Intelius announced it had created an online directory of 90 million mobile phone numbers, approximately half of those in the United States.
However, faced with cell phone users' privacy complaints and a potential lawsuit by a wireless phone company, Intelius quickly discontinued the service.



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