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Author: admin, 19.06.2014. Category: The Power Of Attraction

Establish a positive attitude and feel confident towards handling complaints and difficult customers. This Programme targets all members of the service team, from Customer Service Representatives to Service Leaders to Customer Service Executives & Manager.Line leaders who are responsible for the service level in their organisations and want to provide excellent customer service. Learning Solutions offers tailored programmes including coaching and workshops to support managers and teams in developing skills.

In a customer-oriented marketplace with increasing competition, only companies with employees who have a successful strategy for dealing with complaints and problems achieve customer retention and grow with the market.
Customers today have become more and more demanding.It is imperative that employees who handle customers on a daily basis are equipped with the skills necessary to resolve customer complaints effectively and firmly.

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