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This item will be sent through the Global Shipping Programme and includes international tracking. Please note that the Registered Office is NOT for correspondence, returns or personal callers. Despatch is guaranteed within 1 working day of cleared payment with a deadline of 12 noon Monday to Friday for same day despatch. We charge a fixed postage rate for any number of items up to 5kg in weight delivered to the UK.
We will ship most of our items worldwide with prices charged according to weight and calculated at the checkout. All UK orders are trackable online unless free postage is offered and then the normal First Class service is used. Please accept that we cannot be held responsible for Royal Mail delivery delays and delivery times are only guaranteed with the Special Delivery service. In the unlikely event that your item has not arrived to a UK address within 3 working days of the date of notification of despatch, please go to the Royal Mail website link provided quoting your Tracking Number and check the reason for non-delivery. We cannot pursue a claim and replace an item or give a refund until the relevant amount of time has elapsed but we will do everything we can to rectify the matter in the meantime.
In the event that an item is returned to us by Royal Mail as undelivered, we make a standard re-delivery charge of A?3.00 per parcel before we can dispatch the item again. When returning an item it is strongly recommended that you obtain proof of postage as we cannot take responsibility for undelivered items.
Please ensure that your item is securely wrapped, pay the appropriate return postage charge, and enclose the original Packing Slip with a note of the reason for return.

If you wish to exchange your item then please return your item by following the same procedure as above.
In accordance with Distance Selling Regulations you have 7 days within which to accept that an item is suitable, as described and without defect.
When returning an item it is strongly recommended that the Recorded Delivery (Signed for) service is used as we cannot take responsibility for undelivered items.
Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Will usually dispatch within 1 working day of receiving cleared payment - opens in a new window or tab. Cheques are paid in to our Bank the day they are received, however, please allow 7 full days for clearance. We use Royal Mail postage services and standard delivery times are 2 working days for urban areas and up to 3 working days for some more remote areas.
Royal Mail however, "do not consider parcels to be lost until 15 working days after the expected delivery date. A full refund will be given for any item providing the goods are posted back within 14 days of receipt, as new, in the original *undamaged packaging, and the buyer pays the return postage costs. In the event of the loss of a returned item, it is the sender's responsibility to pursue a claim against the carrier.
If you have thrown this away, please email us for a duplicate or enclose a note giving your name and address. We do not charge postage to send your replacement item to you if you return within the statutory period of 7 days, however, you must pay the postage costs for returning the item to us.

In the unlikely event that you find your item to be faulty, damaged or not as described, please contact us immediately to inform us of the problem. Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. We may offer free postage on some items but if they are accompanied by a chargeable item the cost will be the higher.
If you require a Tracking Number for overseas mail you should purchase the International Signed For service. In order to qualify for a refund of initial postage costs, the item must be returned within the statutory period of 7 days. When completing the reason for return on the packing slip, please indicate which item you would like to exchange for. We will combine the cost of postage for overseas purchases up to 2kg and the cost will be the rate for the total weight.

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