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11.02.2016 admin
What is your favorite quote listed above and can you add one of your favorite quotes about communication?
At age 25, Ryan Avery became the youngest World Champion of Public Speaking in history; competing against more than 30,000 people from 116 countries to claim the 2012 Championship title.
This is my favorite because in my opinion it gets to the heart of why we communicate; to have an effect! Good collection, Ryan, and even though it has an edge to it, my favorite is the George Bernard Shaw quote. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Ryan goes far beyond what you pay for, packing so much value into a visit that you will want to immediately ask him back, and recommend him for additional talks.
Technical skill is only a small fraction of what makes a good therapist or stylist, and what influences a client on whether they should return not.
If you want to be top of your game, you need to learn how to communicate, how to build rapport with a client and how to win a client for life. Whether it is a salon manager, stylist or therapist, teaching good communication skills is a must. The first thing we have to realise is that only a small part of how we communicate is verbal. This is vital for youngsters , it is unreasonable to expect a 16-21 year old to be able to have intelligent conversations with a 35+ year old and so left to their own devices it always reverts back to holidays, what are you doing at the weekend etc.
Great communication skills do not happen overnight, but I can assure you invest in communication skills as much as you invest in technical skills and you and your team will achieve amazing things.


Lawyers spend the majority of their time communicating – writing emails, briefs, letters, agreements, talking, negotiating, running or attending meetings, training,  – the list goes on.
Be clear and concise, using specific examples, recommendations, statements, and observations.
Use follow-up open ended questions to make sure your communicated idea was understood as you meant it to be understood. Prepare an agenda for all meetings and follow it so that you cover what needs to be covered succinctly and efficiently.  If you follow a well thought out agenda you won’t waste your client’s time and money.
Choose the right time for your intended communication.  Timing of a difficult conversation or delivery of an email can make an important difference to the outcome. If you would like coaching on how to communicate more effectively, please contact me , Irene Leonard, Business Lawyer Coach to see how I can assist you. This entry was posted in Business Plan, Client relationships, Delegation, Law Practice Management, Marketing, Networking, Staff Management and tagged client relationships. As an Emmy Award winning journalist and a proud member of the National Speakers Association, Ryan uses his background in multimedia and speaking to help reach the younger generation on the importance of improving their communication skills in order to advance in their professional and personal life.
An average stylist or therapist with good communication skills will always out perform a technically fantastic stylist or therapist with poor communication skills.
As salon owners we invest thousands of pounds and hours of time in teaching technical skills but how much time do we spend in teaching communication skills.
Just 7% are the spoken words, the tone of your voice and your non verbal (body language) are vital for good communications. It doesn’t have to be that way, just remind the yougsters why the client is there, and get them to talk about the hair or service, explain what they are doing, explain what products they are using and why, show and tell the client how to use the products for themselves.


Prepare an agenda for all your meetings whether in person or telephone.  Ensure the meeting’s agenda content is consistent with your client’s Legal Strategic Plan.
A problem a lot of therapists or stylists  have is they know what questions to ask but they do not know how toy listen. It is the professional way demonstrating their expertise and giving the client the confidence to return. Worked with UK leading salons like Vidal Sassoon, Nicky Clarke, Worthingtons, Sanrizz, Ken Picton. The client’s Legal Strategic Plan is the plan you created or designed to solve your client’s legal matter. To be great at communication, you have to walk the talk and believe in what you are saying.
Even though words are only 7% of the way we communicate, get it wrong and you will not succeed.
So often they ask a question and because they are thinking about the next question they have to ask they find they didn’t listen to the clients answer. LOOK THE PART – if you look and act like a professional and successful stylist or therapist you are already 55% of the way there.



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