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The task of this unit is to give extensive training to customers and assist clients reach a smooth operational condition of any developed system.
Grameen Communications has developed a software called gBanker, a complete banking software for Micro-finance Institutions (MFIs).
Our mission is to provide the highest quality, most cost-effective service in the communications industry. Our technical services offer customers with quality workmanship and state of the art network capabilities. Clear communication is effective communication.Use communication strategy to add clarity and focus to your information. Moving premises can be a difficult process filled with back breaking work & mind numbing customer service call centres.
Burytec are able to help you with all of the above in a way that best suits you from start to finish, inclusive of help dismantling equipment for transport, additional or new wiring at the new property, configuring & testing of equipment once at your new location.
One of the key factors in the settling into your new property will be contacting your service providers as soon as possible, find out how they can help you & what notice periods are required. Tech Writer Today’s Integrated Technical Communications column is brought to you by Adobe Systems, Inc. Take a moment and look through the archives of TechWhirl’s 18+ years of online discussions, and you’ll find that some of the same questions about our real role and value as technical writers and communicators keep popping up time and time again. We know that the answer to all of these questions is, yes. The fact that these questions still exist suggests that there is a need to examine how we approach our work as technical communications professionals.
Compared to our current work efforts, the old days were simple, but often descended rapidly toward boring for many of us.  It wasn’t just boring, those duties often failed to fully utilize our knowledge and capabilities as professional communicators. These days our jobs are far more complex, and we typically travel well beyond creating traditional procedural documentation.  More often that not we’re asked also create policies, troubleshooting FAQs, assembly instructions, training materials, white papers, web pages and sites, blog posts, knowledge base articles, illustrations, graphics, and a host of other “information products”…  Or utilizing our thorough understanding of the software, we’re asked to get involved with testing and customer service support. Today our game has evolved from hopscotch to playing with a Rubik’s cube.  The cube is deceptively simple to play, but to solve the puzzle, we must  understand the sides work together and the best way to manage each of them to reach our desired goal.
Users have higher expectations for products and are willing to share their (dis)pleasure publicly through social media outlets. Extensive and often far-flung project teams are planning and deploying more complex and integrated products and services.
Outlets for user support are more diverse due to the rise of social media and new customer relationship approaches such as user-generated content. Businesses push to be ever more productive with fewer staff and resources, so the professionals in these organizations are pressed into service on more fronts than ever before. Like our communication cousins in marketing, who in the Madmen era of business were often seen as one-dimensional employees kept around to make the ads pretty, our profession can benefit from adopting a more strategic point of view. IMC and its supporting frameworks, like the 4Ps (product, placement, pricing and promotion), always look at the interactions and outcomes of those combinations with an aim of creating a logically cohesive final solution, or strategy.


Many of our technical communication definitions are very similar to marketing definitions of yesteryear. Wikipedia defines technical communications as “a method of researching and creating information about technical processes or products directed to an audience through media.
Integrated technical communications (ITC*) is the coordination and integration of all technical communication processes, tools, functions, and sources within an organization to convey information and knowledge relevant to optimizing the users’ product experience.
Applying this early version* of ITC already allows us to bring the whole range of disciplines to bear on the challenge of solving a problem or meeting a need for the customer, rather than merely creating volumes of documentation that turn into semi-useful doorstops. Unlike technical communications of the late 20thcentury, outcomes are not limited what happens after the sale of the product.
As early as 1993, scholarly work in technical communications pointed to the need to integrate communications functions within product development.
Jack Molisani, producer of the LavaCon Conference, talked about the importance of “becoming hyphenated”(audio link) back at the STC Summit in 2007—Technical Writer-Usability Specialist or Technical Writer-Business Analyst.
Social media guru Brian Solis espouses Hybrid Communications Theory, which doesn’t explicitly call out the technical communications component, but describes how multiple approaches and channels work together to drive an outcome.
Scott Abel, The Content Wrangler, focuses on content strategy, but ranges in many directions to discover in what new arenas technical communicators are competing—Technical Communicators “whose job it is to help consumers accomplish goals.
And, in his blog The Fractal Enterprise, content strategist Joe Gollner references the ITC concept directly with an emphasis on business analysis.
Our proposal of ITC looks to build on the foundations of their thinking, as well as the ideas supplied by more than 300,000 messages in TechWhirl’s technical communicator email discussion archives, and on our own wide-ranging experience in communications.
We believe that integrating technical communications through a simple approach guided by the satisfaction of our users is a powerful idea that can prove useful when facing the difficult challenges of doing technical communications in a modern world.  In fact, the development of a strategic approach like ITC can bring technical communications to its rightful place at the corporate table beside marketing, public relations and internal communications.  What could be more important than product understanding? This article is the first of a series of TechWhirl ITC pieces that will look at the concept from a variety of angles such as how user support, training, customer service, marketing, knowledge sharing and other disciplines intersect. Starting now, we’re looking for data that suggests our thesis is accurate, or what needs changed. Are you ready to join the discussion on ITC? What disciplines do you see as part of the integrated tech communications? Let’s start it in the comments and continue it at the LavaCon Conference, on our email discussion group, or on Twitter. Connie Giordano is a partner in INKtopia Limited and editor of TechWhirl's Tech Writer Today online magazine.
A former non-profit fundraiser and strategy \ change management consultant and now he's the head of TechWhirl Janitorial Services.
Their network includes London, Norwich, Ipswich, Cambridge, Chelmsford, Colchester and various coastal locations.
As part of AGA’s ongoing commitment to safety improvement they have commissioned Lucid to develop a safety induction for the Ilford depot.
Lucid worked with AGA’s safety team to produce briefing material specific to the site, a corresponding knowledge test, and a contractor information module. The system is designed to consistently deliver relevant, high quality information using text, photos, video and illustrations.


SiteSentinel provides an audit trail of site inductions for staff, visitors, and contractors. It has successfully implemented the Micro Banking software in over 2,565 rural branches of Grameen Bank.
Pilgrim is committed to excellence in workmanship, integrity with a strong business ethic, and complete customer satisfaction.
Outside plant design and construction implementation provide your business with the necessary infrastructure required by today’s technological demands. On top of all that you will have to at some stage consider your communications & technical equipment. Note one major advantage of  VOIP  is that it could actually allow you to keep your existing number even if you are moving to a different part of the country or abroad. Technical Writers around the world would get an assignment (hop), create an outline (hop), ask some people who know things some questions (land), write a procedure or a manual turn it in to your boss (hop and land), and wait for the next revision. Sometimes our customer or client focus leads to forum management, or marketing and proposal work.
Less discussed, but perhaps more critical, is the strategy behind what will be communicated to whom and for what purpose. We can keep the focus on clear, concise and relevant information necessary to accomplish an objective, while expanding the ways in which the information is distributed and received. We’ll also explore strategies, delivery channels, development processes and tools necessary to execute Integrated Technical Communications successfully through roundtable discussions, interviews and articles.
She has been a list member and contributor since the days when 14,400 baud was high speed communications, and Windows 95 was state-of-the-art. We present data communications cabling, back up battery installation and maintenance, testing and troubleshooting, and infrastructure design among a list of capabilities. And often you turn around hop on one foot and go right back to the beginning.  We followed that nice straight (and usually reversible) line, often in isolation from other business functions.  Why do you think RTFM was such a common and often quoted “solution” to users’ questions? Escher’s famous “Waterfall” drawing, in which the water never stops because everything integrated in a way that creates ensures a continuous flow. To step outside of the logical argument, when thinking about a technical communication challenge, ITC (at least for the authors) feels right and has allowed us to start solving questions ranging from explaining the version of software to guidance on what happens when a pacemaker is implanted, how to assemble the media center, or the nutritional value of a bagel . You can learn more about Adobe’s industry-leading technical communication tools by going to their website.



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