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Joel Bailey is a knowledgeable customer experience and service design leader, having spent over 15 years combining user-centred methodologies and business strategy to transform services in the private and public sectors. Stuart McRae is an Executive Collaboration & Social Business Evangelist for IBM Collaboration Solutions, responsible for briefing executives and IT strategists on the business value organisations can realise from the latest exceptional web experience and exceptional work experiences solutions, as well as speaking at public events on related topics. After graduating in Technology and Business Studies from Strathclyde University in 1986, Caroline left Scotland to work in the City of London. She has been a volunteer business advisor to the Princes Scottish Youth Business Trust for 10 years.

With a strong background in programme delivery in the public and private sectors, Iain is a customer focused Business Unit Director. He is particularly focused on the business impact of emerging technologies like Social Computing, Mobile Devices and Cloud Computing. Currently she is employed by Oracle, the largest enterprise software company in the world, as Director for Oracle Scotland. Iain has overall responsibility for the Government Business Unit within Amor Group, ensuring that we provide our customers with the best service and experience.

He also acts as executive sponsor for key customers and partners, helping them to maximise the business value they derive from the IBM Social Business solutions they deploy.Prior to his current role, Stuart has worked in Technical Sales, Business Transformation, Product Management, IT Architecture and Development teams in IBM and Lotus. She is a Fellow of the RSA and sits on various Boards and Committees including E Skills, Scotland IS, Scottish Government ICT Advisory Board, a Trustee of Common Purpose and a member of the 2% club.

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