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I would like to talk about the skills a business analyst needs because we at Aotea Studios believe that business analysis is a more complex job than is commonly acknowledged.
Let’s talk about communication skills in particular, because a large part of a BA’s job consists of interacting with people in different roles.
The BABOK lists skills such as written communication, facilitation and negotiation and teamwork in this category of competencies which are of course important.
To collaborate effectively with a solution architect, you need to know the core principles of enterprise architecture (TOGAF®) as it will help complete enterprise analysis at the start-up phase of the project. To build an effective working relationship with a project manager, you need to see the project from the project manager’s perspective and use certain techniques from PRINCE2® (issue, risk and change management) which are applicable to business analysis.

Any change in the existing business environment requires an understanding of Organisational Change Management, approaches to communication of changes and overcoming resistance to change.
It is also important to understand how to engage business stakeholders throughout the course of the project.
The BA deals with business process owners, business partners, business users, solution architects, project managers, change managers, software developers, testers and vendors to get the solution in place, validate it and ensure that the solution delivers value to the business. The answer is simple – you as the business analyst need to be ready to use different “languages” and concepts to collaborate and effectively communicate business needs to all the parties involved in the project. It’s beneficial to know best practices of Business Process Management while performing analysis of business processes.

It will be of tremendous value for both my team of Business Analysts at work and my Business Analysis students at the University of Winnipeg. In order to achieve results, a BA needs an additional range of specific knowledge and skills.

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