Work from home customer service,sales and marketing companies in seattle,apps for job search - Good Point

19.01.2015
Even though they are hard to find, there are still many legit, work-from-home jobs out there, and I want to share with you a few that have really impressed me. Sykes Home at Alpine Access is a fantastic site for people who want to find a legitimate work from home job. Elaine Baird talks to a customer on the phone as she works from her home in Odessa for Delta Airlines.
Elaine Baird is a top Delta Air Lines reservations agent, deftly handling 120 customer calls during her eight-hour shift. From a computer desk in the laundry room of her Odessa home, Baird is far more likely to take service calls — helping a caller navigate Delta's Web site or upgrading an elite-level flier —than sell a ticket over the phone. The rapid shift of consumers buying airline seats over the Internet, plus a decline in travel from the recession, has dramatically changed the work life of reservations agents. Nowhere are the changes more evident than in Tampa, home to three reservations centers clustered around Tampa International Airport. They also help with after-hours calls from air cargo customers and update passengers on their the status of their lost luggage. Delta's reservations force of about 4,300 now returns e-mail inquiries and chats online with customers on the airline's Web site, says Cantarutti.


Most of the work is entry-level stuff, but depending on your qualifications, you could match up with several different programs. Baird, who recently began handling calls from the computer desk in her laundry room as one of Delta’s at-home agents. They start transferring this month from a center north of TIA into Delta's West Shore facility.
They will take a $1.50-per-hour pay cut, which covers the cost of setting up their home to take calls sent over telephone lines from the center, said Perry Cantarutti, vice president for reservations.
When big storms force carriers to cancel massive numbers of flights, home agents can jump in on short notice to reroute stranded travelers. But a team that included reservations managers came up with new customer-service jobs for agents to take on. Agents try to respond to each one within 24 hours, but no later than 48 hours, says Ellen Torbert, vice president of the renamed customer support and services department. Workers also picked up phone traffic that Delta stopped sending to call centers in India this year. To build an effective work-at-home customer service team, you need the right infrastructure, culture, processes, policies, and team.


Big businesses hire Sykes to run and maintain their customer service work, and Sykes hires employees all over the US and Canada for these call center jobs (home office employees like you and me). While Sykes does offer part-time and full-time work from home positions, the weeks you’re in training will be full 40-hour weeks. A number of home agent providers make it easy to tap into their existing infrastructure and talent, rather than starting from scratch on your own.Jet Blue Work at Home Customer Service - When setting up a work at home customer service program, it's a good idea to learn from the best.
Most only offer small rewards, but it’s work that can be done very quickly, and the cash adds up.
Here's how Jet Blue has used home-based agents to grow its business.Mistakes to Avoid When Using Work at Home Customer Service Reps - Home-based customer service reps sounds like a great idea. Here are some common mistakes you'll want to avoid.How to Attract Talented Work from Home Customer Service Agents - The best laid plans for a work-at-home customer service workforce will fall flat if you can't attract talented reps.



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