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W
elcome aboard, and on behalf
of the more than 80,000 pro-
fessional men and women of
United, thanks for choosing to fly with us
today. As we build the new United, we’re
focused on creating a Working Together
culture where our co-workers enjoy
coming to work and give good customer
service. We know that good service can
mean the difference between a great travel
experience and a bad travel experience,
and we’re commi ed to recognizing and
rewarding our co-workers when they do
an excellent job for you.
We’ve built a new service recogni-
tion program called “The Outperform
Recognition Program” that rewards our
co-workers with quarterly cash prizes of
up to USD $50,000, and we want you to
help us identify which co-workers will
have a chance towin. If the co-worker you
recognize wins one of the 16 cash prizes in
connection with your nomination, you’ll
receive aprize aswell. The customerwhose
nomination is drawn as the first-prize
winner will win a voucher for a pair of
round-trip tickets, valid for first-class U.S.
domestic or economy-class international
travel to anywhere that United flies. Other
customer prizes include frequent flyer
mileage awards.
All you have to do to participate in
the service recognition program is be a
MileagePlus member and use our mobile
app, available for your Apple or Android
device, to nominate eligible co-workers.
You can nominate up to five eligible
co-workers per quarter for helping you
at the airport, on the phone, on one of
our flights, or at any other point in your
experience with United. We’ll select 16
winning co-workers, and the correspond-
ing 16 winning customers who submi ed
the winning nomination, randomly from
the pool of submissions each quarter. In
total, we will give away USD $125,000 in
quarterly cash prizes for co-workers.
For complete information, Official Rules
and details about the program, see the
opposite page and go towww.united.com/
outperform.
Thanks again for choosing to fly with
us, and thanks for helping us reward our
co-workerswhen they go the extramile for
you. We appreciate your business and look
forward to seeing you again soon onboard
a United flight.
Rewarding Good Service
CEOLETTER
PRESIDENT AND CHIEF EXECUTIVE OFFICER,
UNITED AIRLINES
HEMISPHERESMAGAZINE.COM
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JUNE 2012
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