W
elcome aboard, and thanks for
choosingUnited for your flight
today.
Normally, I use this le er each month
to update customers on a new develop-
ment at United or in the airline industry.
This month, I want to use this letter to
say thank you to our customers and to
my co-workers.
On Oct. 29, Superstorm Sandy made
landfall on the coast of New Jersey. The
storm impacted our operations, and more
importantlyourcustomersandco-workers,
at more than 40 airports throughout the
mid-Atlantic and Northeast. I want to
thank my co-workers for pulling together
before, during and a er the storm to take
care of customers, reposition aircra and
crews, and help each other, all while facing
tremendous and sometimes devastating
personal challenges.
We have about 25,000 co-workers in
areas impacted by Superstorm Sandy,
including about 14,000 in the hard-hitNew
York/New Jersey area, and our immediate
priority following the storm was to reach
out to themand to help anywaywe could.
Weactivatedour employee relief fund, sent
generators for co-workers who lost power
at home, and procuredwater, fuel, ice, food
and lodging for co-workers in need. These
efforts required quick coordination from
our co-workers and our many business
partners, and we appreciate it.
I also want to thank customers and
co-workers for joining with the United
Airlines Foundation to donate to storm
relief. After Sandy hit, we announced
that we’d match the first $50,000 in
donations to support Superstorm Sandy
relief efforts by American Red Cross,
AmeriCares and Feeding America. We
surpassed the $50,000 mark even before
we emailed customers to ask for help, so
we upped our match to $100,000. Within
72
hours of our launching the donation
program, customers, co-workers and the
Foundationhad raisednearlyhalf amillion
dollars for storm relief. For more informa-
tion or to make an eligible donation, visit
crowdrise.com/unitedrelief or united.com.
We’ve got deep roots in theNewYork/New
Jersey area, andwe’re proud to do our part
to help our community.
I am honored and proud to experience
what compassionate, caring people fly and
work for United. Thanks again for choos-
ing us for your flight today, and thanks
again for helping to support Superstorm
Sandy relief efforts. We hope to see you
aboard again soon.
SuperstormSandy
CEOLETTER
PRESIDENT AND CHIEF EXECUTIVE OFFICER,
UNITED AIRLINES
HEMISPHERESMAGAZINE.COM
•
DECEMBER 2012
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