JULY 1 2009
AMERICANWAY 77
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YouNeedtoKnow
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Reservations at (800) 433-7300.
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Vacationsat (800) 321-2121.
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NoteworthyNews
AroundOurCommunity
AASalutesLongtimeArtsAdvocate
AmericanAirlineshas
workedwithmany
peoplewhoarepas-
sionateadvocates
in their community.
Onesuch individual is
Pat Porter (left), the
longtimeheadofNorthTexasBusiness for
Cultureand theArts (NTBCA), anonprofit
arts-advocacyorganization that connects
NorthTexascompanieswith local agencies
andartists toshowcase their art, improve
thecommunity’squalityof life, and foster
economicdevelopment. Porter recently re-
tired fromNTBCAaftermore than20 years,
duringwhich timesheworkedcloselywith
Americanand itsArtsLeadershipCouncil,
whichseeks toaffect American’ssupport of
theartscommunityand toencourage the
artistic talentsof AAemployees, primarily
through theannual OnMyOwnTimeart
show.Weare indebted toher for all shehas
done tohelpbuildagreat community. As
shehassaid, “Astrongcultural base ises-
sential toattractingandkeepingbusiness-
esand thebrightestminds inour region.”
We’veall benefited from that. Thanks, Pat!
NicoleKapioltas is involved inmanyaspectsof theAmeri-
can Airlines in-flight customer experience. Kapioltas
works in the Onboard Service division and handlesmar-
keting, promotions, and communications for onboard
products, which include everything from chef-designedmeals to wine glasses to seats to entertainment.
Kapioltas says that listening to customers and flight attendants and then improving American’s onboard
productsand servicesaccordingly isapriority.
“We’remaking adjustments and enhancements this year based on their input,” Kapioltas says. “Flight
attendantsknowwhat our customerswant.”
This year, American is introducing newwines, largerwine glasses in first class on international Boeing
777and transcontinental Boeing767-200aircraft, new in-flight entertainment, andnewentrées. Thosead-
ditionsare just a fewof themany enhancementsbeingmade this year.
“Despite current economic conditions, we are making
these changes, while beingmindful of spending, because
wearecommitted toprovidingproductsandservices that our customers valueand that enhance their
travel experience,” Kapioltas says. “In addition, these adjustments keep us competitive within the
industry.”
Whenshe’sout of theoffice,Kapioltas isequallybusy, volunteering for theJuniorLeagueofDallas,
which is committed to developingwomen and promoting volunteerism in the community. She’s been
involvedwith theorganization for 10 yearsandhas contributedmore than600 volunteer hours.
Kapioltashasalsodonatedher time to theDallasMuseumofArt,whereshehasorganizedcreative
art activities for young children.
“I enjoy workingwith children at themuseum,” she says. “Exposure to art helps children develop
stronger,more creative communication skills, whichbetter positions them to succeed in school.”
BeingThere
OurEmployeesGo theExtraMile
NicoleKapioltas
UKCustomersNowHavePayPalOption
AmericanAirlinesnowprovides itsUK
customerswith convenience, flexibility, and
securitywhenbookingonAA.com, asAA is
thefirstmajorU.S. airline toaccept PayPal
asa formof payment internationally.
PayPal is theUK’spreferredonline
payment brandandenables customers to
pay for transactionsusinga credit or debit
card, abankaccount, or aPayPal account
balance. ThroughPayPal, UK customers
will beable topay for theirAA.com ticket
purchasesusingawider selectionof debit
cards than is currently possibledirectly
throughAA.com.
Here’show itworks:Whenpurchasing
a ticket onAA.com, customers can select
PayPal on thepayment page. They’ll be
temporarily redirected to thePayPalweb-
site to log in to their account and confirm
the transactionor toenroll if they don’t
haveaPayPal account. Customerswill then
be returned toAA.com to complete their
purchase.
AmericanalsoacceptsPayPal asapay-
ment optiononAA.com in theU.S., Puerto
Rico, and theU.S. Virgin Islands. Go to
formore information.
