FEBRUARY 15 2009
AMERICANWAY 79
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BeingThere
OurEmployeesGo theExtraMile
PennyMather
When American Airlines flight attendant Penny Mather went
towork on Thanksgiving Day 2008, shewas expecting a rou-
tine flight. Mather was busy preparing for departure from
Maui to Dallas/Fort Worth when she heard that a diabetic
passengerneededsomeorange juice. SaysMather: “Iwent tocheckon thepassengerandknew theorange juice
wouldn’t help. Hewas clearly indistress.”
Mather quickly took charge. “I declared a code red,” she relates. Theoxygen tankwas retrieved, and adoctor
and a nurse onboard assisted in administering the oxygen. Several members of the North Carolina Tar Heels
men’sbasketball team, whowerealsoonboard, jumpedup toassist inmoving thepassenger to thegalley.
“Hisbloodpressurewasoff thecharts,” saysMather. “Weworked tobringhimback toconsciousness.Wehad
thedefibrillator ready andmonitoredhisoxygenuntil theparamedicsarrived.”
Thepassengerwas transported toanearbyhospital (andhassincemadea full recovery).WhenMatherclosed theaircraftdoorandresumedprepa-
ration for departure, thepassengers clappedand cheered for her and theother crewmembers.
“I couldn’t havedone itwithout them,” shesays. “Oneveryflight,weworkasa team. Fromcalling
the cockpit, calling for paramedics, getting the emergency equipment— everything is coordinated.
It’sa true teameffort.”
Mather recently celebrated her 20-year anniversary as an AA flight attendant and says safety is
herfirstpriority. “Safety isfirstand foremost,but Ienjoyhelpingpassengersandcoworkerswithany-
thing theyneed. I lovemy job, and I lovehelpingothers.When someoneneedsme, I takeaction.”
NoteworthyNews
AmericanReopensMiami FlagshipLounge
AmericanAirlineshasannounced the re-
openingof itsFlagshipLoungeatMiami
InternationalAirport, givingpassengers
anotherquiethaven to relax inoraplace to
workbeforeandafterflights. The lounge is in
ConcourseEon thedeparture level directly
beyondsecurity. The reopeningof the lounge
strengthensAmerican’spremiumproduct for
FirstClass international customers traveling to
Europe, Asia,Central andSouthAmerica, and
MexicoCity, aswell as for full-fareFirstClass
transcontinental customers travelingon three-
classaircraft. AmericanalsohasFlagship
LoungesatChicagoO’Hare, LondonHeathrow,
NewYorkJFK, andLosAngeles International.
American toLaunchDailyFlights toMadrid
fromDallas/FortWorth inMay
Americanhasannounceddailynonstop ser-
vicebetweenDallas/FortWorth International
Airport andMadrid, Spain, beginningMay 1,
2009. Americanwill fly the routewith its225-
seatBoeing767-300aircraft ina two-class
configuration.
“Wearemaking this investmentwith the
belief that our JointBusinessAgreement
andantitrust-immunity applicationwith
BritishAirwaysand Iberiawill ultimately be
approved,” saidGerardArpey, American’s
ChairmanandChief ExecutiveOfficer. “Once
approved, weearnestlyhopeandbelieve that
itwill be thefirst ofmany other opportunities
toenhanceandexpand connectionsbetween
theUnitedStatesandEurope, allowing cus-
tomersgreater access to theworldandben-
efiting theDallas/FortWorth community.”
Madridwill be the34th international des-
tination servedbyAmericanandAmerican
Eagle from itsDallas/FortWorthhub, de-
pendingon the season.Withour
one
world
Alliancepartners, thenew servicewill also
provide seamless travel to87destinations
servednonstop intoEurope, Africa, andAsia.
Madridwill be the34th international destination
servedbyAmericanandAmericanEagle from its
Dallas/FortWorthhub, dependingon theseason.
