American Way Magazine January 2008 - page 80

JANUARY 1 2008
AMERICANWAY 89
NamesandNumbers
YouNeedtoKnow
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ContactUs
Anytime
n
Want tomakea reservation?
Just logon towww.aa.comor call
Reservations at (800) 433-7300.
En
español, llameal (800) 633-3711o
.
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For automatedflight information
inEnglish, call (800) 223-5436.
En
español, llameal (800) 228-8356.
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For informationabout Cargoand
PriorityParcel servicewithin the
UnitedStates (except Alaska), call
(800) 227-4622.
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Contact AmericanAirlines
AAdvantageReservationsat (800)
882-8880.
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Contact AmericanAirlinesGroup
&MeetingTravel at (800) 221-2255.
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Contact AmericanAirlines
Vacationsat (800) 321-2121.
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Contact AdmiralsClubCustomer
Serviceat (800) 237-7971.
Wewelcome your commentsand
suggestions. For thequickest re-
sponse, e-mail us via theContact
AA linkon theAA.comhomepage.
(Complete contact information is
below.) Please include your daytime
phonenumber, theflight number
of theflight you traveledon, and
thedateonwhich you traveled. For
immediatehelp, seeanAAagent or
contact ourReservationsoffice.
CustomerRelations
E-mail: Visit AA.comand click
onContact AA, or go to
Fax: (817) 967-4162
POBox619612,MD2400
DFWAirport, TX75261-9612
NoteworthyNews
MoreRoutes fromNewYorkandMiami
AmericanAirlines (AA) and its regional
affiliate, AmericanEagle (AE), have recently
begunnewnonstop serviceonanumber
of routesout ofNewYorkCity andSouth
Florida. Someof themost recent nonstop
routeadditions include:
FromNewYork’sJFKAirport:
Orlando
(AA); Pittsburgh (AE)
FromNewYork’sLaGuardiaAirport:
New
Orleans (AA);MemphisandMontreal (AE)
FromMiami, Florida:
Phoenix; Barranquil-
la, Colombia; andSantaCruz, Bolivia (AA);
SarasotaandSavannah (AE)
FromFort Lauderdale, Florida:
SanJosé,
CostaRica; SantoDomingo, Dominican
Republic (AA)
With thesenew routes, Americanand
AmericanEagleoffermore than300daily
flights from theNewYorkareaandnearly
300dailyflights fromSouthFlorida. Our
NewYork servicewill grow in the spring
whenAmericanaddsnonstopflights from
JFK toBarcelonaandMilanand increases
service toLondon’sStanstedAirport.Miami
servicewill expandwhenEaglebeginsnon-
stopflights toTallahassee inMarch.
AroundOurCommunity
Hope
and
fun
are smallwords, but they
represent thebig ideasbehindWishFlight,
amagical annual event onAmericanAir-
lines. For thepast 12 years, Americanand
theSomethingmAAgicFoundation,made
upof American, AmericanEagle, and
AmericanAirlinesFederal CreditUnion
employees, havepartneredwith theMake-
A-WishFoundation tofly childrenwith life-
threateningmedical conditions toOrlando,
Florida, for the tripof a lifetime.
InOrlando, childrenand their families
stay at GiveKids theWorldVillage, where
they enjoy awheelchair-friendly carousel,
agingerbread-house restaurant, an ice
creampalace, and theParkof Dreams, an
interactivewater parkbuilt byAmerican
Airlines. Anew villa tohouseadditional
familieswill soonbeadded to the village,
built inpart throughdonations from the
SomethingmAAgicFoundation.
Nearly 30 childrenflewon themost
recentWishFlight. Each year, the tripsbe-
ginwithabon voyageevent at theairport,
completewithdecorations, cheering volun-
teers, and cake. Then it’soff toOrlando for
a trulyunforgettableweekof fun. To learn
moreor tohelpmakewishes come true,
visitwww.somethingmaagic.org.
BeingThere
OurEmployeesGo theExtraMile
MaryseNoel
MaryseNoel isaspecial-servicerepresentative forAmerican
Airlines in Port-au-Prince, Haiti, who often travels on her
own time. Noel’s trips aren’t vacation getaways, though.
She escorts young children needing special medical care
to hospitals in the United States. Since 2002, Noel has been a volunteer member of Airline Ambassadors
International, a humanitarian group that provides aid to children and families in need. Several times a year,
as part of the organization’s Children’s Escort Program, Noel boards a flight in Port-au-Prince headed for a
destination in theUnitedStateswith a young child as her traveling companion. The children face surgery for
serious conditions such as heart defects or cleft palates, and it’sNoel’smission tomake sure they get to the
hospital calmlyandsafely. “Fortunately, thechildrenseemcomfortablewithme,”saysNoel. “Youcansee it in
their faces. And I speak their language (Creole), whichhelps.”
Noel estimates that she’smadenearly 30escort tripsover the years, trips that oftenstart at theendof her
work shift and are quick, two-day excursions. “I’ve always
liked tohelp others,” she says, “andbeing inAirlineAmbassadors has been the perfect opportunity
to fulfill that desire. It givesmegreat joy to see the children comeback ingoodhealth.”
InPort-au-Prince, Noel staysactive inother volunteer activitiesaswell. At one time, sheandher
familymembers served breakfast every weekend to about 100 children at a neighborhood church.
Shecurrentlyhelpscollectdonated items forchildren inhercommunityandhostsasmallChristmas
party. “I wasbrought up ina familywherehelping the less fortunatewas almost considereda social
responsibility,” saysNoel. “I don’t think the timewill come that I ever stop volunteering.”
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