DECEMBER 1 2008
AMERICANWAY 89
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AroundOurCommunity
BeingThere
OurEmployeesGo theExtraMile
GeoffGregor
For 40 years, AmericanAirlinesPremiumServicesRepre-
sentative Geoff Gregor of Orange County, California, has
enjoyed helping customers andmaking their experience
onAmerican “as exceptional as possible.”However, when
60disabledveteransof the IraqWarand their familiesflew intoOrangeCounty for theU.S.Army’sWounded
Warrior event, it wasGregorwho truly had the exceptional experience. “It enrichedmy life andwas some-
thing I’ll never forget,” saysGregor of the two-weekperiodduringwhichhegreeted thewounded veterans
upon theirarrival andhelped themwitheverything frombaggagehandling tosecuringwheelchairs torental
car upgrades to itinerary changes. Gregor even came in on his day off to assist the veterans. “It seems to
me thesesoldiers represent all that isgoodabout us,”hesays. “Thesewerepeoplewhohadgivenof them-
selves. Perhaps theyneededhelp. Perhaps they didn’t. But Iwanted tobe there for them in case they did.”
For his efforts, the Orange County Tourism Council recognized Gregor with its highest honor, which
pays tribute to travel-industry employeeswho take the extra step for visitors. Though appreciative, Gregor
is quick to note that AA’s service to the veterans was a team effort. “Everyone at Americanwas so
hospitableandhelpful to the veterans,”hesays. “And the veterans,without fail,weresograteful and
appreciative.“
Alongwithhisservice to thebravestamongus,Gregoralsovolunteershis time to themost vulner-
able. Forseveral years,Gregorhasservedon theboardof theSomethingmAAgicFoundation, anon-
profit organization affiliated with American Airlines that helps bring children with life-threatening
medical conditions toOrlando, Florida, onaspecialWishFlight toenjoyamagical vacation. (He’salso
beenon the last threeWishFlights as anescort.) “TheWishFlights are thehighlight of the year, and
I enjoy that,”he says.
AAHelpsRebuildHomesandLives
WhenHurricaneKatrina struck theNew
Orleansarea in2005, AmericanAirlinesoper-
ated thefirst assistanceflight into the city
after the storm subsided, arrivingevenbefore
anymilitary aircraft. Recently, nearly 200
AmericanAirlinesemployees returned to the
city oncemore tohelp rebuildninehouses in
St. BernardParish, southeast ofNewOrleans.
Theemployees, whowereorganizedby
DenverCrewChiefWilliamDise, came from
acrossAmerican’s route system, usingper-
sonal vacation timeand their own resources
tomake the trip. According toanofficial of
theSt. BernardProject, anonprofit organiza-
tionhelping to rebuild thearea, theAmerican
Airlines teamhasbeen the largest single
group toworkon the restorationeffort.
Employee volunteerseach spent two full
daysworking in variousphasesof home
reconstruction, including carpentry, dry-
wall, andmudding. Alongwith their home-
rebuildingwork, theAA teamalso took
time todistribute2,200backpacksfilled
with school supplies to studentsat several
schools, includingMartinLutherKingEl-
ementary in theLowerNinthWard. Go to
toget involved.
