V A N T A G E P O I N T
AMERICANWAY
MAY 15 2007
12
A
PHOTOGRAPHBYCHETSNEDDEN
We’d love to hearwhat you think about our
airline and our employees. Pleasewrite to us
atwww.aa.com/customerrelations.
At Chicago/O’Hare, Washington/Reagan,
Boston, Newark, San Juan, Los Angeles,
London/Heathrow, and elsewhere, we are
investing in additional seating capacity as
well as in showers, children’s rooms, new
furniture, andmore.
The benefits of anAdmirals Clubmem-
bership extend beyond your stay at the
airport. We’ve built creative new partner-
ships with leading companies to provide
you with valuable opportunities. For ex-
ample, Admirals Club members now re-
ceive a complimentary one-year Hertz #1
Club Gold membership and double miles
on car rentals. Your Admirals Club mem-
bership also entitles you to special pric-
ing on Lenovo products and on collectible
winesoffered throughWorldWineEstates.
As an added bonus for business travelers,
a complimentary Regus Executive Club
membership isnowgiven toAdmiralsClub
members. This $300 value provides un-
limited access to more than 750 business
lounges in 350 cities around the world, as
well as preferred-member rates on fully
equippedoffices andmeeting rooms.
At American Airlines, we know your
business is not our birthright; we have to
earn itday inanddayout. Sowe’reworking
hardandthinkinghardabouthowtoevolve
over time tomeet your changingneeds. Of
course, the first step toward serving you
well is to listen to you, and fortunately for
us, you and your fellow travelers are never
shy about letting us knowhowwe’re doing
andhowwe candobetter.
If you haven’t already, I hope you will
check out everything our Admirals Club
lounges have to offer. If you would like to
learnmore, you can go to page 119 of this
magazine or visit
club. In themeantime, thank you forflying
withus.Haveagreat trip!
UpdatingaClassic
Gerard J. Arpey
Chairman&CEO
AmericanAirlines
American Airlines has a long history of
innovation. But, as we all know, today’s
innovation is tomorrow’s commodity. In
our dynamic, competitive business, we
must constantlyadjustourproductoffering
in response to the changing tastes and de-
mandsofourcustomers.Thechallenge is to
evolve and adapt inways that preserve the
traditions our customers truly value.
Case inpoint:Fornearly70years,Amer-
ican Airlines’ Admirals Club lounges have
provided a comfortable and elegant es-
cape from the hustle and bustle of airports
throughout the United States, Canada, the
Caribbean, Europe, Asia, and Latin Amer-
ica. That’s still the case, but we know that
as our customers relax, many of them also
want to stay connected and productive be-
fore, after, andbetweenflights.So, through-
outourglobalnetwork,wearebuildingnew
lounges and refurbishing andupdating our
oldoneswith that inmind.
Admirals Club members have asked
for better technology in the lounges, and
we have delivered. Every Admirals Club
around the world now features Lenovo
ThinkCentre computers with complimen-
tary Internet access. Our blend of comfort
and cutting edge is on full display in our
newAdmirals Club at Tokyo/Narita, which
combines a decor that reflects traditional
Japanese art and culture with the moder-
nityofacybercafe, andwhichofferscompli-
mentaryWi-Fi throughout the lounge. The
Tokyo lounge also features spalike showers,
aquiet areawith comfortable recliners, and
all the other amenities you are accustomed
to inour lounges.
Inaddition to theTokyo lounge, this year
weareopeninganewAdmiralsClubatNew
York/JFK’s Concourse B, and we are re-
opening our Nashville lounges (by popular
demand). These 2007 additions follow the
recent openings of new lounges at Dallas/
FortWorth’s Terminal D, JFK’s Concourse
C, andMiami’s A andD concourses. As we
opennew lounges, we are refurbishing and
upgradingexistingonesacrossournetwork.
