Max life insurance new term plan quotes,term insurance plan in india 2013 name,texas life insurance exam questions gcse - 2016 Feature

10.04.2016
ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. While attracting new business is a critical component to long-term success, organizations will not reach maximum profitability when failing to retain large swathes of its own customers.In the insurance industry, some customer policies will inevitably lapse, or expire, without payment. If sales agents lack the requisite drive to recover the business from these individuals, the organization’s retention rate will suffer.
Money from new customers dominated the company’s revenue stream for eight years, always growing from the previous year, until the trend shifted in 2009 and renewal income became the primary source of revenue.
Renewals increased from 45 percent of annual revenues in 2008 to 56 percent in 2009, followed by 67 percent and 73 percent in 2010 and 2011, respectively.A life insurance policy is a long-term contract between an insurance company and the insured individual (policyholder).


Max Life provides policyholders grace periods of 15 to 30 days on their due dates, depending on the payment schedule.
If at the end of the grace period a premium is still not paid, the insurance policy lapses effective as of the first unpaid premium (FUP). Customers can revive lapsed policies, though the company reserves the right to accept or reject the revival, or revive the policy on modified terms. Factors used to identify the improvement opportunities include customer and distributor satisfaction survey data.Multiple quality tools were used during the project identification process to help determine the greatest organizational need with best possible outcomes, including process mapping, SWOT analysis, and critical to quality (CTQ) trees. Using Pareto analysis, company leaders zeroed in on lapse recovery, which achieved an impact evaluation of 71 points as the highest priority improvement project opportunity.


Potential causes included data quality, low agent engagement, poor incentives, and service issues. Subject matter experts and Max Life customers provided stakeholder feedback during the root cause identification stage.



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