First let’s agree that when we use the word communication we are referring to verbal and non-verbal communication. Verbal and non-verbal language is an essential element for committed relationships, friendships, business relationship and virtually all other kinds of relationships. Conversely, if we fidget, sigh, roll our eyes, make any of a number of faces with our mouths and lips (you know what I mean!), we could be accurately perceived by the speaker to be in disagreement, contemptuous, critical, disapproving, etc.
To communicate clearly and effectively you must understand there are two sides to every communication – the one who sends the communication and the one who receives it. We communicate verbally with the words we choose, with inflection, pitch, decibel level, and cadence. Similarly, others express their thoughts and feelings, needs and want, likes and dislikes and their internal experiences are valid and legitimate. NOTE: Banner images should be placed in this first content block and should be at least 720px wide.
Mount IT Grads: Where Are They Now?The Mount's BAA Information Technology program has prepared graduates for a variety of exciting career options. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Communication Styles (continued) Communication Nonverbal Behavior Verbal Behavior Style Description Pattern Pattern Aggressive Taking advantage of others; Expressive and self-enhancing at others’ expense. The Keys to Effective Listening Keys to Effective Listening The Bad Listener The Good Listener 1. The Keys to Effective Listening (cont) Keys to Effective Listening The Bad Listener The Good Listener 6. Page ContentSchoolsWorkforce management combines effective workforce planning and personnel administration. We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly.
Know some ways to improve the verbal skills of asking questions and communicating with power. Understand what non-verbal communication is and how it can enhance interpersonal relationships. Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation. Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation. Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive. We depend on making ourselves understood to convey our wants and needs, likes and dislikes, thoughts and feelings, and to make requests of others. For example, when we are listening, we might tilt our heads a bit or lean forward toward the speaker. Don’t forget – just because you may not be speaking, doesn’t mean you are not saying something. And make no mistake; a speaker’s attitude comes across loud and clear when she or he speaks.


Communicating verbally and non-verbally in a kind, responsible and respectful way furthers understanding, feeling valued, respected and cared for and increases intimacy and trust. The program focused on technology, communication and life-long learning, giving grads the skills to succeed for years to come. Capitalize on thought speed Tends to daydream Stays with the speaker, mentally summarizes the speaker, weighs evidence, and listens between the lines 2.
Recognize that clear, accurate and understandable verbal and non-verbal language is essential for marriage, committed relationships, friendships, business relationship and virtually all other kinds of relationships. That means identify what is going on for you inside yourself, learn to language it and find the courage to express it.
Common ways to respond, although unproductive and harmful, are to complain, blame and criticize. Your truth is your recognition of what you are experiencing inside yourself and outside of yourself at any given moment. When you are engaged in a meaningful conversation, say to you partner, “Tell me more.” This is a special invitation that conveys your interest, and intention to listen and really know them and understand the issue. Supervisor’s power Increased distortion because employees screen out information detrimental to their welfare. Resist Distractions Is easily distracted Fights distractions and concentrates on the speaker 8.
Ownership implies that you know and believe that you are okay with who you are, and how you experience and react to your inside and outside worlds. If you are experiencing an upset or a disappointment you may know or understand less about what you are experiencing than at other times. Find an area of interest Tunes out dry speakers or subjects Listens for any useful information 4. Hear what is said Shuts our or denies unfavorable information Listens to both favorable and unfavorable information 9. Other people do not have to understand or agree in order for your experiences to be valid, legitimate and respected. Identify what you need or want or what you want someone to do or say differently, then, make a request. Subordinate’s aspiration for upward mobility Less accuracy because employees tend to pass along information that helps their cause. Judge content, not delivery Tunes out dry monotone speakers Assesses content by listening to entire message before making judgments 5. Challenge yourself Resists listening to presentations of difficult subject manner Treats complex presentations as exercises for the mind 10. Recruitment in Schools Guide provides information to principals about key recruitment processes. Focus on what you want to happen, instead of what isn’t happening or what happened that you didn’t like.
What I know to be true is this: Just because there are competing priorities and tremendous external pressure on your marriage doesn’t mean your marriage has to feel the impact. Subordinate’s trust in the supervisor Considerable distortion because employees do not pass up all information they receive. She manages a team of contractors and civilian Information Management and IT specialists who work together to analyse, design, code, test, implement and maintain the MCOIN system.
MCOIN provides the Canadian Forces with command and control functionality that supports operational activities in Canada and abroad. DataZone provides corporate and regional staff with access to a range of data to inform decision making including school workforce data. It incorporates reports and data from across the Department including factsheets and snapshots (summary data sheets) providing high level statistical information, graphs and commentary on a range of topics and issues.


He handles computer hardware and software troubleshooting, maintains office equipment, and oversees site security.
The school workforce plan, as one aspect of the school's planning for improvement, flows directly from the school strategic plan and should identify budget allocations and charge-outs for all categories of staff over at least a three-year period. The plan should also include known or projected student enrolment and staff movements to enable the school to move towards or maintain a staffing profile that is consistent with their strategic objectives. Workforce planning is a systematic business process which brings together information about workforce segments, the internal and external environments, business objectives, budgets and future workforce needs to inform the development of workforce strategies and actions. It is used to identify factors that are likely to impact on the ability of the school to create the workforce needed to meet its strategic objectives and improve student outcomes. The School Workforce Plan template (WORD) – is a resource available to schools to prepare their own school workforce plan. This document assists schools to set out the key workforce priorities and likely factors impacting on workforce supply and demand which may influence the school’s ability to deliver its strategic objectives. He analyses and enhances existing databases and develops new databases as required by unit staff.
It can be used alongside strategic planning, to communicate with staff and the school community about workforce issues and to articulate workforce strategies the school has decided it will implement. He is also the IT Coordinator for his unit, which makes him responsible for troubleshooting, equipment maintenance, etc.
In developing the school workforce plan, principals should ensure all staff attached to the school are included in the plan, including those on leave (e.g. Workers' Compensation or family leave, temporary superannuated ill-health retirees, leave without pay) or those who have been temporarily placed out of the school. Planning should accommodate the potential return of staff from leave and temporary ill health retirement and allow for a reasonable incidence of leave being taken by staff to be reflected in the school's workforce plan. The Student Resource Package Staff Budget Planning Tool (SRP Planner) enables principals to model the impact of enrolment variations and other changes on the SRP, and build an overall staff budget plan that acknowledges current salary commitments and consider the affordability of planned changes. It also enables other reports to be generated such as trend analysis report, resource indicators and financial data reports to assist principals with their decision making. The SRP Planner will continue to be used by principals to examine the affordability of any workforce strategies developed during workforce planning.
She is responsible for the development and implementation of an Alternate Delivery Strategy for the School of Business. The principal should review the plan as situations within the school change, as part of the annual reporting cycle or when reviewing the school strategic plan. He researches and recommends innovative approaches to workplace issues, helps repair and recover hardware and software failures, provides technical support and performs upgrades and maintenance as required. Although she has switched careers, she says she uses the skills she learned at the Mount every day. Her IT skills have translated easily to the computer systems used in police stations and police cars. She is responsible for responding to requests for information and ensuring that her department is in compliance with privacy-related legislation and policies.
She is the Lead Project Manager for the department's Technical Projects, including new system implementations, system enhancements and upgrades. Her position draws on all aspects of project management, including budget management, project charters, project schedules, etc.
She also develops and maintains classification systems for institutional records and personal information.



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