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When I turned on my Kindle before going to bed last night my heart sank when I saw the screen wouldn’t redraw properly and that my screen was probably broken.
I jumped back onto the Amazon site and, instead of calling this time, I used the live chat feature. I then said that I knew Amazon had no obligation to replace the device and that 50% reduction for a new Kindle was more than generous. Although I loved my kindle first off, due to the benefits of having lots of books that you can choose from, and at a reasonable price! Buy a new one, at this rate my books that I have purchased over the past year have worked out to have cost me ?13 per book. Unfortunately I am not alone in this, out of my office of 100 people, only a few people own a kindle, yet 1 person has had the same thing happen to them.
My kindle had lots of problems within the warranty year, the answer on-line was to reboot the kindle. Just wanted to confirm that Amazon honored my one-year warranty and replaced my Kindle that I damaged (compression damage to the screen). They didn’t send me a new kindle and I’ve only had it 3 months very dissapointed! You must have JavaScript enabled in your browser to utilize the functionality of this website.

Product DescriptionAmazon Kindle Fire HD 7" touch screen digitizer replacement is hot in the market. We had purchased a keyboard from them in November, the warranty was up in January, in March our keyboard quit working. They certainly have no obligation to help you out, but I suspect they will offer a discount on buying a new one if you ask nicely.
The Kindle was the only thing in the box that was damaged (thankfully my computer survived) and there was no physical evidence that the device was harmed in any way other than the screen would not redraw. They had no obligation to do anything for me, yet they offered me a 50% discount on a new unit. I excitedly provided the info he needed and he told me that a unit would be delivered by Monday. I got an email from Amazon later in the day today (Thursday) telling me that my new Kindle had shipped and that it would be delivered at my house tomorrow (Friday before the proposed Monday delivery). When the keyboard was taken apart by someone there was a few drops of brown liquid rolling around inside.
The Kindle Fire Replacement Battery is an OEM battery with a 4400mAh capacity giving your Kindle Fire the juice it needs to run for hours at a time. I called Amazon’s customer service today to see what they might be able to do for me even though the broken Kindle was my fault. But…seeing that it was only 5 days out of warranty, I wondered if it would make any difference if I pointed out to them that the warranty just expired (knowing full well that even under warranty my mistake should not be covered).

Get back to downloading all the lastest e-Book titles, watch a flick on Netflix, or browse through the pages of your favorite online magazine - whenever, wherever!
Get back to downloading all the latest e-Book titles, watch a flick on Netflix, or browse through the pages of your favorite online magazine - whenever, wherever! She said it would be flagged in my account if I wanted to buy a replacement at any point in the future I could get the reduced price. I never expressed the opinion that it was their fault or our fault, just that it was not working. Without answering my question he asked me to do a couple of tests on the device to determine if it was really broken (if he could see it he wouldn’t question its brokenness). Within a couple of hours of it reaching their facility, I had an email from them giving me a refund minus $5.30, which I thought was more than fair.
I have only had a few contacts with Amazon customer dept but I have been more than satisfied with their performance each time.

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