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On December 20, 1946, the film It's a Wonderful Life premiered at the Globe Theatre in New York City, and sixty-five years later, Frank Capra's black and white movie classic is a family holiday tradition. Featuring well-loved characters and scenes both familiar and new, this life-affirming book is perfect for movie fans and readers of all ages.
If you are in search of a method that will boost productivity within the workplace, art therapists now recommend promoting adult coloring among employees. Businesses have been using colors to promote their services and products all throughout history. If you use color to communicate with consumers, that information will be read nearly 50% more than information presented in black-and-white. When an individual engages in the act of coloring, the brain is stimulated and “turned on” – as previously mentioned. Coloring helps to maintain the attention span of those that engage in the art therapy form. Employees who color are able to successfully connect memories from meetings and lectures within the workplace. Individuals that color are able to successfully recall more information than those that do not color.
Individuals that use coloring pages and coloring books as adults are more successful in encoding information. Coloring helps employees learn new information faster and help them retain it in a more productive manner. You see them everywhere – adult coloring books and specially-designed coloring pencils, pens, markers, and crayons that are marketed to adults.
Customer service is no longer simply the “complaint department,” replacing or refunding merchandise. Looking closely at the top brands, I’ve distilled 10 strategies for creating world class customer service. In the digital economy, consumers can find and compare the products and services they want with the click of a mouse or the tap of an app.
Recent Blog PostsFive Things Leaders Can Do to Make the Most of a Slow Down09 Aug 2016 Leaders generally don’t like it when things slow down. Developing Leaders in Business and in LifeLeadership Speaker Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Leadership Lessons NewsletterSubscribe today to Leadership Lessons by Mark Sanborn to receive Mark's insight and opinion on the state of today's leadership. Show me someone with a flawed intent and I’ll show you someone with an inappropriate technique.
Jeff Shore is a highly sought-after sales expert, speaker, author and executive coach whose innovative BE BOLD methodology teaches you how to change your mindset and change your world.
Sign up for The Winner’s Routine and get FREE instant access to Jeff’s innovative video series 5 Daily Habits of Top Performers. Jeff will also send you brand new sales training tools every Saturday to keep sharpening your skills! Jeff Shore is a highly sought-after sales expert, speaker, author and consultant whose innovative and real-world selling strategies help you to change your mindset and change your world. Get Free Tips to Help You Win the SaleEnter your email below and you'll receive free weekly training tips from Jeff!


Pet-friendly policies are growing more popular among employers, but they’re often implemented irresponsibly. Prudie advises a woman whose cash-strapped boyfriend wants her to leave her husband for him.
During a time of crisis, an angel-in-training named Arthur shows Tommy how many lives he has touched already, and Tommy learns, like his father, that family and friends are what matter most. With respect, honor and dignity we add to the history of this enduring American classic, anticipating that fans will love this great story. According to numerous studies, coloring is highly productive in boosting creativity and optimizing the memory. While most will state that they purchase and utilize these relatively expensive items to relax, the truth is, coloring as a form of art therapy offers numerous benefits. Hire greatness – Delivering great customer service starts with hiring for customer service greatness. Educate and entertain – A key part of serving customers is educating and entertaining them. Ask for input and feedback from customers  – The best source of information on the customer experience is, of course, the customer. Aim higher than your competition – Go for the gold standard in trying to deliver for your customers. They have a wide range of vendors and buying channels to choose from – they hold all of the cards.
Mark is an international bestselling author and noted expert on leadership, team building, customer service and change.
In addition to his work as a business educator and author, Mark continues to be an active leadership practitioner.
Mark is an international bestselling author and noted authority on leadership, team building, customer service and change. We also know that proper technique is critical to accomplishing that purpose and intention. Show me a sales person who is not crystal clear on the purpose, the vision, and the goal, and I’ll show you a salesperson who is falling short of their potential.
Suppose I intend to ask for the sale, but I am leery about being perceived as “pushy.” So instead, I choose to simply build the relationship, hoping that I can eventually ask for the sale. Once color printing was made available these displays transitioned from black-and-white to color.
If you want to boost productivity levels in the workplace, you need to start by switching on the “brains” that work for you. The good news is; you do not have to purchase these expensive over-the-counter items to reap the rewards of coloring! One common thread shared by the leadership of companies like Apple, Google, Amazon, Disney, and Southwest Airlines is an appreciation for the customer experience.
It’s an understanding that success is based on providing a customer experience so satisfying that it creates “brand evangelists,” consumers who sing the praises of your business to their peers. Enterprise Rent-a-Car has built itself into the largest rental car company in the United States based on their customer service. Southwest Airlines encourages its employees to use their creativity and humor when working with customers.


Representatives must have a thorough knowledge of your offerings and of all the tools available to them to serve customers.
That’s good, but we should also calculate the cost of complacency, of not taking any risks.
Not only will you find that it makes for a happier work environment, but, you will find that the productivity levels within your business skyrocket. Brand and corporate logos from businesses and corporations throughout the world are in color. One of the most efficient and entertaining ways of accomplishing this goal is to promote coloring activities within the workplace. Flight attendants might sing or joke their way through pre-flight instructions or status reports. Larry Page of Google once said “Our goal is to organize the world’s information and make it universally accessible,” not just to draw page views to a website. Domino’s Pizza recently ran a series of ads that admitted that their service sometimes failed to meet expectations and that they were working to get better. Consumer satisfaction is a moving target – you may need to step out of your comfort zone to meet it. When Safeway employees are asked the whereabouts of a grocery item, they are instructed to stop what they are doing and escort the customer directly to that item. In a world where you people can  buy say, shoes, from any number of sellers for the same price and terms, they will choose the one that offers the best service. She builds enough of a bond with the prospect during the first visit to ask for a commitment in that initial conversation. In fact, it has been established that color improves brand recognition by – at least – 80%. Especially in a time when consumers have more buying choices than ever, great customer service adds value and differentiates brands from their competition. The key skills they hire for are: passion for customer care, flexibility, work ethic, eagerness, self-motivation, persuasive ability, communication skills, and leadership. Beyond initial training, leaders and staff should continually review the customer experience and how to improve it. That’s how they differentiate themselves from low-cost big-box stores where service is minimal. And if the service is great, and continues after sale, not only will those customers continue to buy from you, but they’ll become brand evangelists, advertising for you by word of mouth. In each case, it was the salesperson’s intention that dictated the technique that was used. Nordstrom gives its employees one rule for customer service: “use your best judgment at all times” to satisfy the customer. But that risk is outweighed by thousands of satisfied customers and a reputation for legendary service.



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