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Get Email UpdatesTo receive email updates about this page, enter your email address: Enter Email Address What's this? As shown in video interviews of hospital leaders, Patient’s VOICE has increased HCAHPS scores in individual units to over 95%. The increases  are also reflected in annual Value Based Purchasing dollars (shown on the right) as determined by the Value Based Purchasing calculator from Press Ganey that assumes constant quality scores.
Notice again that the ongoing standards measurement has led to continued improvements in Simulated VBP Dollars.
Skill Clinics not only improve hospital customer satisfaction, engage employees, build teamwork, and turn managers into leaders, they implement house-wide evidence-based skills shown to improve healthcare quality measures on errors, re-admissions, and cost-control. Most healthcare service programs teach a few simple skills or overly-script in a way that hurts rapport and initiative, or are relevant to just entertainment or hospitality.
Unlike other healthcare service, quality, and safety improvement programs, VOICE Clinics implement service and collaboration standards that all employees learn, commit to, document, and demonstrate to their managers and each other to increase patient satisfaction and teamwork to reduce costs, errors, rework, and re-admittances. Because the Clinics improve our patient explanations and education, we’re seeing returning patients less and less. Your managers and directors learn to be facilitators, role-models, and positive coaches in the skills they learn and pass on to their employees.
The experiential VOICE Clinics introduce compelling patient-centric models like the Patient’s VOICE, Collaborative HealthCare Continuum, Patient TRU Needs, Patient Experience Ownership, and GEMs® to create positive patient experiences and increase patient satisfaction.


With its 1-hour spaced-learning and practice over 20 weeks, and its engaging team-building, proven healthcare skills, accountable standards, behavioral patient-centric models, managers-as-trainers, employee engagement, and GEMs reward program that are relevant for all hospital and clinic employees, there is no other learning and performance improvement system like VOICE Clinics. For low cost per employee, you establish house-wide evidence-based skills and standards, managers-as-role-models, a rapid-response learning platform, and the patient-centric culture to answer how to improve patient satisfaction scores, HCAHPS scores, and Press Ganey scores while improving quality, safety, and cost-control. Use VOICE Clinics patient satisfaction program to complement or replace other programs like Studer or Crucial Confrontations, or as an extension of a prior single-event service program. We provide you with all the electronic masters for complete patient satisfaction training; and give you the Open License to continuously customize the Clinics, create versions, add Clinics, and re-purpose the content for internal programs. The chart on the left shows an increase in HCAHPS scores during implementation of Patient’s VOICE as well as an ongoing increase due to the built-in Accountability Process that measures standards house-wide. In the classroom and on-the-job, they share learning, application, continuous improvement, and innovation with their employees for health care patient satisfaction and more.
For the first time, patient-centered is clearly defined by  documented behavioral skills and standards. Leverage Press-Ganey survey feedback and control panels by enabling your directors to target critical issues. If you have high cholesterol, medications and lifestyle changes can help reduce your risk for stroke.Control Blood PressureHigh blood pressure usually has no symptoms, so be sure to have it checked on a regular basis. Plus VOICE Clinics empower all employees to fully serve and collaborate by expressing their Authentic VOICE.


The result is a true cultural transformation with all employees engaged serving and collaborating fully with patients, their families, and each other. Your doctor may recommend certain lifestyle changes to help keep your blood sugar under good controla€”those actions will help reduce your risk for stroke.Manage Heart DiseaseIf you have certain heart conditions, such as atrial fibrillation (irregular heartbeat), your health care team may recommend medical treatment or surgery. Taking care of heart problems can help prevent stroke.Take Your MedicineIf you take medication to treat heart disease, high cholesterol, high blood pressure, or diabetes, follow your doctora€™s instructions carefully. Never stop taking your medication without talking to your doctor or pharmacist.Talk with Your Health Care TeamYou and your health care team can work together to prevent or treat the medical conditions that lead to stroke. Discuss your treatment plan regularly, and bring a list of questions to your appointments.If youa€™ve already had a stroke or TIA, your health care team will work with you to prevent further strokes. Your treatment plan will include medications or surgery and lifestyle changes to reduce your risk for another stroke.



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