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Process improvement can be defined as the actual improvement of a process, the efficiency and effectiveness of its inputs and the quality of its outputs.
Apex, in a very simplistic form believes that Process improvement involves an actual “improving” of the way a task is completed. In order to carry out Process improvement, Apex believes that to improve a process, it is first necessary to dissect the causes behind the “crises”. When implemented successfully, the results can be measured in the enhancement of product quality, customer satisfaction, customer loyalty, increased productivity, development of the skills of employees, efficiency and increased profit resulting in higher and faster return on investment (ROI). Change does not happen without effective retrospectives (review periods) that encourage team members to come together, their collective perspective, and to identify potential improvements for processes, operations, and innovations. Unless a team can facilitate a culture of change and empower its employees to act on improvement ideas, then the team will struggle to reach a state of continuous improvement. One of the biggest reasons change doesn’t happen is that it is not considered part of the standard operations of the team. Make time for change: Set aside a certain period of time in planning that is dedicated toward working on the top change opportunity identified each retrospective period.
About a month ago, I completed Jeff Sutherland’s Certified Scrum Product Owner (CSPO) Training. What Jeff has learned from studying high-performing teams over several years is that highly productive teams are very happy relative to other teams.
We are still in the early days of trying this out at OpenView Labs, but can already see it bringing new ideas to our retrospectives. What we have found is that answering these questions helps team members identify areas for improvement. A team effort: Collective perspective far outweighs individual perspective when trying to identify process gaps, productivity improvement, and innovation opportunities.


Brandon Hickie works with OpenView’s portfolio companies to develop business strategies and optimize market and product positioning by means of market research, market intelligence, and customer and marketing analytics. Join over 65,000 professionals and get the best new ideas for building technology companies.
Process Improvement is the proactive task of identifying, analysing and improving upon existing business processes within an organization for optimization and to meet new quotas or standards of quality. Rather than simply managing crises effectively, process improvement involves actually “improving” the functions of the task so that the operation is more efficient and crises are better prevented. This knowledge is then used to reduce variation within the process and remove “waste” activities, meaning those that contribute no value.
Process improvement should be a key feature of any strategic business process management objective in advancing organisations.
Please fill out the form below with as much information as possible to enable a member of our team to answer your inquiry as effectively and efficiently as possible. The status quo is too often acceptable, and many teams and organizations find it difficult to try new approaches or sustain prolonged bursts of productivity before eventually slipping back into mediocrity. By making change part of the team’s operations, a team can facilitate a culture that encourages change.
This can be anywhere from 5 to 15 percent of a team’s time depending on how aggressively the team is pursuing change and its capability to identify change opportunities. Typically, rewards are more effective than punishments in helping drive a culture of change. In that training, Jeff introduced the idea of the “Happiness Index”, a very simple way for teams to encourage more participation in retrospectives and get team members thinking about improvement opportunities.
Consequently, asking team members about their happiness level and then asking what would make them happier actually inspires them to bring forth process improvement ideas that lead to improved productivity.


The key is that this conversation needs to be focused around work, the environment, processes, and things that have an impact on productivity.
So a key to success is getting the full team involved in the change identification process.
It often involves a systematic approach which follows a specific methodology like benchmarking or lean manufacturing, each of which focuses on different areas of improvement and uses different methods to achieve the best results. The only problem is running productive retrospectives and seeing the takeaways from those meetings actually acted on and realized isn’t always easy.
The key is to start off with smaller changes that are more manageable and taking on bigger ones until the team finds its sweet spot. The facilitator of the retrospective needs to ensure the conversation is focused by framing the question. Processes can either be modified or complemented with sub-processes or even eliminated for the ultimate goal of improvement. It promotes teamwork through a common goal, improves customer service through a reduction in defects, and reduces overhead costs. By making the team aware of this time allocation, the team will see that change is expected and see it as part of the operating process. We believe that Process Improvement must be an ongoing practice and should always be followed up with the analysis of tangible areas of improvement.



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