Following our recent article regarding Pulse, Delta’s controversial survey program, the company has issued warnings and additional restrictions regarding the sharing of intra-company situations, communications and even flight load information with outside parties. In the airline world, it’s long been common practice for employees at one airline to check flight loads for the employees of another airline that may be using an industry space-available pass. As part of the lockdown, Delta is now prohibiting their employees from sharing this Delta information with outsiders as well. The letter came after a series of inspections late last year and early this year revealed that the bathrooms inside Horizon’s planes were insufficient for employees who handle food because they lack soap, sanitary towels, and hot and cold running water, or warm water in place of hot and cold running water. The administration advised Horizon to stop using ice and to serve only food and beverages that are in closed containers.
Horizon told local media that flight attendants will soon begin using a hospital-grade disinfectant on their hands just before putting on gloves, which they will wear while pouring drinks, including those with ice.
The in-flight service menu on Horizon flights includes beer, wine, and sodas along with packaged snacks. United Airlines today unveiled its all-new United Polaris business class, the airline’s most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.
Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey. In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace.
In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers’ sleep in mind. In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours. With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported. Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate.
The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United’s Master Sommelier. United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S.
The first new United Polaris lounge will open at Chicago O’Hare International Airport on Dec. The successful rollout of any new products and services is often heavily reliant on United’s flight attendants. Whether or not Munoz’s performance ultimately receives a standing ovation could ultimately be decided by United customers, the flight attendants they interact with and the middle management he has entrusted to negotiate with the AFA. Why would the event accept a sponsorship that forbids Alaska employees, who’ve supported the event for years, from being a part of it? In the past, when Alaska Airlines sponsored the parade, they did not take measures to keep Delta out of the parade opting instead to arrange placement to allow employees of each airline to participate. Again, in the past Alaska has never taken the kind of approach to sponsoring this event that would excludes anyone, even a competitor. We thought for a moment that Delta did the right thing when they pulled their sponsorship from the Fox Theater.
Delta currently has its own labor controversy involving its practice of allowing harassing, bullying and demeaning customer comments to be passed on to employees. The International President of the Association of Flight Attendants, Sara Nelson, reached out to Jennifer Lopez via Twitter asking her to stand up for women and cancel her performance. Lured by glossy, glamorous advertising campaigns by Qatar, applicants are often unaware of what lies ahead in a career with Qatar Airways until it’s too late. The Transportation Security Administration flagged a “corpse” being shipped on an airplane, and discovered it to be a prop from a Texas Chainsaw Massacre movie. This had to make the day of the TSA employees to first come across a realistic corpse prop from a horror film.
Airline Would Have New Staff with Limited Contracts According to an recent news story published by Routes Online, Virgin Atlantic is considering a new operation based at London Gatwick Airport using aircraft transferred to it from Delta Airlines.
Delta’s Alarming Pulse  Delta has become the industry leader due to the enduring professionalism of its employees who provide legendary, award-winning service day in and day out.
Delta flight attendants, when checking in to work their flights, have been bombarded with many hateful and demeaning comments made by customers who claim flight attendant’s bodyweight and even sexual orientation has negatively affected their Delta experience. In the midst of an organization effort, Delta’s flight attendants have been dealing with perpetual tension in the workplace.
SEATTLE — Alaska Airlines ranked highest in airline customer satisfaction among traditional carriers for the ninth consecutive year in the J.D.
The study, based on more than 10,000 responses, measures satisfaction of business and leisure travelers who flew a major North America carrier between March 2015 and March 2016. Alaska Airlines continues to make enhancements to its frequent flier program that make it even easier to earn miles.
The recognition comes as JetBlue continues to advance the customer experience across the airline, from an innovative new hospitality-focused service delivery model to the ongoing expansion of its acclaimed Mint premium experience into new markets across the United States and Caribbean. JetBlue serves 96 cities in 22 countries with a modern fleet of 219 Airbus and Embraer aircraft.
20 Years Ago Today On May 11th, 1996, ValuJet flight 592 crashed in the Florida Everglades. There were 110 lives lost on that day 20 years ago and the incident led to changes in the industry including a mandate by the FAA that aircraft be equipped with smoke detectors and fire suppression systems as well as closer monitoring of items being transported on flights. Approximately 25 loved ones will visit the crash-site today after gathering for a memorial luncheon at the Aero Squadron Restaurant near Miami International Airport. The memorial service will be attended by loved ones of the crash victims as well as former employees of ValueJet and other airlines and those who participated in the recovery operations and crash investigation. Gail Dunham, who retired from American Airlines reservations, has arranged the visit today along with former American Airlines flight attendant Carol Reichert. The new service between LAX and SEA will be operated 10 times daily starting May 23rd with a mix of Boeing 717s and 737 jet aircraft, while the Delta Shuttle flights between LAX and San Francisco SFO will be operated by Shuttle carrier Compass Airlines using two-class, Embraer E175 jets.


Delta has been continuing to expand in the Seattle market the new flights will push their operating well above 100 departures a day from Seattle. Delta Shuttle service on the West Coast is a product created with business travelers in mind that offers dedicated check-in counters and gates located near security, among other amenities. From Delta’s hub in Seattle, customers can connect to more than 120 daily flights to 44 destinations around the globe, including eight long-haul international destinations in Europe and Asia.
The airline has also invested $15 million in its facilities at Sea-Tac, including its Delta Sky Club and lobby renovations, Sky Priority services, new gate area power recharging stations, expanded ticket counters and enhancements to the international arrivals area. Each year millions of people take to the sky by plane for several different reasons business trips, travelling and of course to go on holiday.
Before you plan to book your trip away it is important to know your passport will need to be valid for six months or more as some countries will not permit you entry if your passport has an expiry date within six months. When it comes to booking your holiday and your flights there are plenty of different websites out there dedicated to providing the best deals, or if you prefer you can always stick to the more traditional methods and seek out a holiday agent to book the holiday. In preparation of your holiday you will need to organize plenty of things, and one of the main things is money. With some airlines you can simply check in and book your seats online now days, however you will need to make sure you arrive at the airport with plenty of time before your flight so you can check in.
Food and Drug Administration issued a warning to Horizon Air to stop serving ice with drinks because the planes in its fleet of Q400 turboprop planes don’t have hand-washing sinks in their bathrooms.
Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.
United Polaris’ path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.
All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.
Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights.
1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. Their buy-in will heavily influence whether product enhancements revealed in Oscar’s one-man-show ultimately lead to an era of glorious triumph or apocalyptic tragedy at United. Some can’t help but fear he may repeat the mistakes of past United CEOs leading to an epic fall from grace. Many Alaska employees are extremely disappointed they won’t be able to participate as they have for years in an event which represents inclusivity.
They are forbidding Alaska employees from taking part in any pride events for the next three years or from allowing Alaska Airlines name to be mentioned at all in floats etc. Human rights organizations have been pleading with Lopez to back out of her agreement to perform for Qatar and stand up against human rights abuses.
Sometimes their only escape is leaving the airline during layover; sometimes without their passports.
Even if they weren’t familiar with the Texas Chainsaw Massacre movies, seeing the dead dummy had to be more interesting than rifling through bags of tourists’ underwear. He was brought through a checkpoint at the Atlanta (#ATL) International Airport, where as you can see, he was screened and sent on his jolly way. This new operation would counter Norwegian Air should a final approval of the airline’s foreign carrier permit application by the US Department of Transportation be granted allowing the low-cost carrier to fly from the US using an Irish operating certificate.
Should Norwegian’s application receive final approval, it will open the door to low cost labor-shopping from around the world to staff flights with crews sourced from lower-wage, developing nations using a flag-of-convenience scheme. In their effort to keep Delta climbing even higher, management has rolled out a new survey program which they’ve branded Delta Pulse.
As we know, front-line employees often take the brunt of customer frustrations which can be triggered by delays, lack of meal choice, downgraded equipment and thousands of other variables completely out of an employee’s control. However, we have to wonder how such a widely used customer survey system would not have default settings to prevent this type company sanctioned workplace harassment. Perhaps Delta should suspend the system until the filters have been thoroughly tested to prevent employees from seeing harassing and traumatizing messages? Many report an environment in which pro-union flight attendants are selectively disciplined while others who are openly against unionization are able to freely disregard certain company policies. We have found many who do not appreciate this latest condonation of harassment now being practiced by Delta management. Powers awards for everything from customer satisfaction to their frequent flier awards program.
Power also ranked the Alaska Airlines Mileage Plan highest in overall customer satisfaction for the third straight year.
Customers can now earn bonuses between 25 – 75 percent when they fly in first class, refundable coach and many business fares, while MVP Gold 75k members can earn an additional 125 percent bonus miles when they fly. Power award for ranking highest in customer satisfaction among low cost carriers in North America for the twelfth consecutive year according to the J.D.
JetBlue also recently outlined a restyling of its Airbus A320 cabins to build upon its new A321 cabin experience.
Every aircraft offers the airline’s award-recognized service, featuring the most legroom in coach and complimentary and unlimited name-brand snacks and soft drinks. Oxygen canisters being carried in the cargo hold caused the fire that brought about the crash only 11 minutes after take off.
They will be changing some flight schedules but more importantly adding some amenities not normally seen, and expanding their Delta Shuttle service brand from Los Angeles LAX to include Seattle SEA.
Delta previously has used the Boeing 737-800 on the East Coast Shuttle, currently Delta uses E175 jets on the East Coast Shuttle. Some of the more interesting things that will change for Delta Shuttle customers in Seattle include dedicated check-in areas, complimentary news papers for ALL customers, assigned seating.
Seattle shuttle service complements existing Delta Shuttle service on the West Coast between Los Angeles and San Francisco.


Delta’s eight peak-day flights from Seattle-Tacoma International Airport to Los Angeles International Airport and eight peak-day flights to San FranciscoInternational Airport will feature the service. Collectively, Delta offers more flights between Seattle, Los Angeles and San Francisco than any other airline and is the only airline to consider the specialized needs of business customers with an elevated product between the three cities. This summer, Delta will grow to 152 peak-day departures from Seattle, including recently launched service to Boston, Orange County and Victoria, British Columbia. There is no greater excitement in life then waking up in the early hours of the morning to catch a flight for a holiday. If you are heading to Europe make sure you apply for or renew your European Health Insurance Card although this will not act as health insurance it can help if anything was to happen while you are away and need medical attention. Either when you book your holiday you will need to make sure all the details are correct as if they don’t match up to your passport you could have a problem, in some cases you will also need to have your passport ready as some flights may need your passport number. Before you go away always check the exchange rate of the country you will be flying away to.
All airports are different so you will need to leave plenty of times so you can check yourself and your bags in. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits. This year, United launches or resumes eight intercontinental routes, including the first-ever service between the United States and the Chinese cities of Xi’an and Hangzhou. The program’s framework, which has also been used by other well-respected customer-centric brands, allows passengers to submit realtime feedback concerning their experience while flying Delta. We would think Delta would feel it worth the investment to have each and every response read by a human being than subject any employee to some of these crushing comments.
In fact, there are some who feel Delta Pulse is just part of a more elaborate system of harassment designed to break the spirit of many flight attendants who wish to be represented by a union that would be able to prevent this sort of workplace hostility. Traditional carriers are defined as airlines that operate multi-cabin aircraft and use multiple airport hubs. Additionally, members can earn elite-qualifying miles when they fly on any of Alaska’s 15 international partners.
The transformation will introduce free gate-to-gate Fly-Fi broadband, a new inflight entertainment system with internet-streaming on HD seatback televisions, power outlets for personal devices, ergonomic seats, and generous personal space to accentuate its crewmembers’ continued dedication to service and hospitality. JetBlue continues to innovate inflight entertainment, with 36 channels of free DIRECTV increasing to 100 channels on its new Airbus A321 aircraft and coming to its A320 aircraft beginning in 2017. Most interestingly, in addition to meals in First Class, passengers seated in Delta Comfort+ section will receive complimentary snack box, passengers in economy well receive specially designed refreshments by Nourish Snacks. Delta will also add two more daily flights from Seattle to Los Angeles for a total of 10 peak-day Delta Shuttle flights beginning May 23. All Delta Shuttle flights on the West Coast offer Wi-Fi and free entertainment options through Delta Studio. Delta will offer 174 peak-day departures from Los Angeles this summer with the launch of five daily flights to Denver in June and more flights to Nashville and Boston. It is always advised to get to the airport with plenty of time before your flight as the process can be rather long and you wouldn’t want to miss your flight. If you are travelling abroad you will need to know whether you need a visa to enter, countries like the United States will need you to have a visa before you are allowed to enter. Then decide how much spending money you will need, always get some money exchanged before you get to the airport. After the process is complete you can have a browse through the shops and even buy duty-free perfume, snacks, make up and everything else you may need before you fly. This is not the first time Jennifer Lopez has entered into agreements to perform for known human rights violators.
The report, which measures customer satisfaction with airline reward and loyalty programs, is based on responses from more than 3,000 airline loyalty and reward program members surveyed in March 2016.
JetBlue also achieved the highest scores in the study’s Aircraft and In-Flight Services categories.
JetBlue’s free Fly-Fi, the fastest broadband internet in the sky, is available on all Airbus aircraft, and will be available fleet wide by the end of 2016. Along with all this, all passengers – in ALL cabins – will receive free beer, wine and spirits! Flights to Los Angeles will be operated with a mix of Boeing 737-800 and Boeing 717 jets, while flights to San Francisco will be operated by Delta Shuttle carrier Compass Airlines using two-class, Embraer 175 jets. Here is a handy guide of tips for those first time flyers, those who haven’t done so in a while or for those who just need a little reminder of what to expect. If you do need a visa it is best to do it as early as possible as applications can take a long time to process. If you plan on using credit or debit cards inform your bank as they could freeze your account and suspend your cards if they see transactions from another country.
Make sure you keep an eye on your flight on the boards as they will then show you when your flight is boarding and which gate you need to reach. On June 1, United launched its first-ever nonstop service between San Francisco and Singapore, the longest flight by a U.S. Delta is also planning on moving all shuttle flights as close to security as possible to make car to plane as quick as possible.
As you wouldn’t want to be stranded without any money at home let alone while you are on holiday or on a trip away. Then all you need to do is hop on the plane, wait out the flight and enjoy the holiday or trip.
They also state they are planning on opening a new Delta Sky Club this fall of 2016 in Concourse A.



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