Eventide UltraReverb F.A.Q

~~$199~~ $79

Introductory sale ends Oct 17

High End Hardware-Based Reverb Algorithms Bundled in a Single Native Plug-in

UltraReverb Frequently Asked Questions

Q: Where do I purchase Eventide UltraReverb for the $79 promotional price?
A: During the promotion you can purchase the Eventide UltraReverb plug-in directly from Eventide here:
https://weber.eventide.com/webservices/BuyPluginFromAmazonFPS.aspx
You can also purchase it from any Eventide Software dealer.

Q: I'm having trouble purchasing the plug-in through the Amazon Interface, can you give me step by step instructions?
A: Yes we can.
First, enter your Eventide.com user name and password, and your ilok.com user name into the form. If you don't have either account you can follow the on-page instructions to create them, then return to this page. After this please accept the terms and conditions and click the Checkout with amazon link.

Next you'll need to log into your amazon.com account. If you don't have an amazon.com account you'll need to create one at this time. Once you log into your amazon.com account, please check out using Amazon's secure process.

After checking out you should see the Eventide UltraReverb Plug-in confirmation page. At this point we've already sent a license to your ilok.com account which you can activate using iLok License Manager. If you don't have iLok License Manager installed on your computer you can download it from the included link.

Q: How long does this promotion last?
A: Eventide UltraReverb will be on sale for $79 until midnight EST on October 17th.

Q: Is this the same Eventide Reverb plug-in that was so popular on Pro Tools HD, it has a different name now?A: Yes, this plug-in is the same algorithm as the well received Eventide Reverb that was available on Pro Tools HD as part of Anthology II. We have modernized the GUI to make it easier to use, as well as added some features for increased usability and a wider expression of sounds, but the core algorithm remains the same and all the same sounds are possible. We've also added an expanded list of presets including many from some of our favorite artists and engineers. We felt that because of these improvements, and the long years of hard work this plug-in has put in on top mixes, it deserved a promotion.

Q: Is there a cross grade available for current owners of Eventide Plug-Ins?A: Due to the overwhelming response to our UltraChannel we decided to simply offer cross grade pricing to everyone. We really appreciate the kind words and feedback you've given.

Q: Do I need an iLok to use Eventide Plug-ins?
A: Eventide's Native plug-ins do not require the use of an iLok usb dongle, however they do use PACE's iLok License Manger for authorization which is available from http://www.ilok.com.

Q: How many computers can I activate my license on?
A: Using iLok License Manger, you can activate the license in two separate locations, each of which can be either a computer, or an iLok license key. You can move these licenses between locations at any time using PACE's iLok License Manager software.

Q: I'm having trouble registering my plug-in, do you have detailed steps for doing so?
A: Sure, first you need to create an account at ilok.com and download their iLok License Manager software. Install it on your computer. Once you do this, you can register your plug-in on eventide.com, which will automatically send a license to your iLok account, and therefore will appear in iLok License Manager. At this point, you can use iLok License Manager to move this license onto your iLok or computer and the plug-in will be authorized and work.
Alternatively, for products that allow computer authorization, after you've installed iLok License Manger and registered the plug-in, you can launch your DAW. Once the DAW scans the installed plug-in it will present a dialog box to install the license on your computer or iLok.

Q: I have registered my plug-ins on www.eventide.com, but they are not authorizing on my DAW?
A: In order to authorize your plug-in you need to install the iLok License Manager from www.ilok.com and move the license to either your computer or iLok license dongle. Even if you have a licensed iLok plugged in to your usb port, the iLok License Manager must be installed.

Q: When I register my plug-in on Eventide.com I get an "Invalid Serial Number" error. Why is this?
A: There are several reasons you may see this error, but a common one is a mismatch of the serial number format. All Eventide plug-ins have a serial number in the form of XX-###### where XX represents a two letter sequence defining the product type and ###### is a 6 digit number. All plug-ins also have a 16 digit license key in the format ****-****-****-**** where each * can be either a letter or number. The license key is entered on the second page of the registration process.
Starting with Eventide UltraReverb we've adopted an abbreviated key format to ease the registration process. Eventide UltraReverb serial numbers are the same, but the keys are now in the 12 digit format ****-****-****.
If you believe your serial number and license key are entered correctly, please contact support@eventide.com and we will solve the problem as quickly as possible.

Q: Do any Eventide Native plug-ins still require iLoks?
A: No, while this was once true, all Eventide Native Plug-Ins are now able to be authorized on either an iLok, or directly on your computer.

Q: Which formats do your plug-ins support?
A: Our native plug-ins support AAX32, AAX64, AU, and VST on Mac, and AAX32, AAX64, and VST on Windows. Our legacy ProTools TDM plug-ins support ProTools HD and HD-Accel on both Mac and Windows.

Q: Are your plug-ins 64 bit compatible?
A: All Eventide native plug-ins are 64 bit compatible with AAX, AU, and VST.

Q: Will you be creating a Mac VST version of all your products?
A: We have now added Mac VST support to the shipping installers for all native plug-ins.

Q: Will there be an AAX64 version of all your products?
A: We have now added AAX64 support to the shipping installers for all native plug-ins.

Q: Will there be VST3 support?
A: While we hope to eventually support VST3, we do not currently and do not have a timeline for VST3 support.

Q: I cannot activate the side chain on my VST plug-in.
A: VST2 does not support side chain functionality natively. As such, we do not support side chain on VST. If you're using a Mac, and a DAW with Audio Units support, the AU version of the plug-in will support the side chain.

Q: What versions of Pro Tools do Eventide AAX Native plug-ins work with.
A: Eventide AAX Native plug-ins will work with Pro Tools 10.3.6 and above. If you have a version of Pro Tools 10 which is lower than 10.3.6, please use the free update to the latest version of Pro Tools 10.

Q: I want to use my Eventide Native Plug-In in a 32-bit environment. What do I do?
A: When you install them it automatically installs both 32 and 64-bit. You can, however, do a custom install of only the 32-bit if you so desire.

Q: Where can I find updates to my Eventide Plug-In?
A: https://eventide.com/AudioDivision/Support/Plug-ins/Native%20Plug-in%20Support.aspx

Q: Which DAWs do you test against?
A: We currently test in house against ProTools 10, ProTools 11, Ableton Live 9, Apple Logic X, and Steinberg Cubase 7. However, in the rare event that users encounter problems with other DAWs we make efforts to investigate. If you experience such problems please inform us in our Support Forum.

Q: My plug-in appears to be installed and authorized correctly, but when I launch my DAW I get the message, "Activation Error - <Plug-In Name>; This software cannot be run because the activation experience thinks the authorization was found, but the wrapper could not verify it." Can you help?
A: This is a very rare issue we have seen, and and working toward a resolution. In the mean time this can usually be resolved by deactivating and reactivating your plug-ins license. You can do this by right clicking on the license on your iLok or on your computer and choosing deactivate. Then you can activate the license again by finding it in the available list and moving it to your desired location. It also seems to help to have the most recent version of iLok License Manager from ilok.com.

Q: My Windows VST plug-ins aren't showing up in my DAW. Why is this?
A: There are a couple reasons this might be happening, but the most likely is a plug-in folder mismatch. Different Windows DAWs use different default plug-in folders, and for this reason there is no common place for us to install a plug-ins such that it will be found by all DAWs. By default we install your Eventide VST plug-ins to c:\Program Files\Common Files\Steinberg\VST2 (or c:\Program Files (x86)\Common Files\Steinberg\VST2 for 32 bit plug-ins on 64 bit Windows installations). However, your DAW may not be looking here. You can solve this by either adding this path to your DAWs list of plug-in paths, or by locating your DAWs plug-in path and installing your Eventide plug-in here.

Q: Does my VST host load 32 bit or 64 bit plug-ins?
A: We don't know. You'll have to get this information from your VST host's developer.

Q: I use Logic Audio and I'm getting authorization errors when I try to load your plug-in. Any ideas on how to fix this?
A: Logic Audio uses a tool called the Audio Units Manager to manage the Audio Unit plug-ins it tries to load. Sometimes the Audio Units Manager ends up with old information and it needs to rescan the plug-in. To do this, make sure the plug-in shows as properly authorized in the iLok License Manager and load Logic Audio. Then choose Logic Pro->Preferences->Audio Unit Manager... to load the Audio Unit Manager. Finally find the Eventide plug-in in the Audio Unit Manager, mark the check box, select it, and hit rescan.

Q: My Eventide plug-in loads and runs fine, but I can't find the presets. Any ideas on how to fix this?
A: Eventide has its own preset format using .tide preset files. By default the installer installs the .tide presets to you Documents/Eventide//Presets folder. It may be necessary to check that the installer has placed the presets in this location. You can load these presets using Eventide's Preset Bar which is part of the plug-in GUI itself. Some hosts have their own preset bars which are used by the host. Eventide's .tide presets will not show up in this preset bar, to load an Eventide Factory Preset you have to use the preset bar which is inside the actual plug-in GUI, usually below the hosts preset bar.
For answers to more plug-in questions please visit the Eventide Support Forum.

Eventide UltraReverb is available for only $79 through midnight Eastern Standard Time October 17, 2014 from Eventide.com or through Eventide plug-in dealers worldwide.
After this promotion ends, Eventide UltraReverb native plug-in will retail for $199.

Eventide.com