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In the field of international customer service, an essential for happy customers is to ensure good communication and interaction. Whether in multi-cultural teams or in business interactions, understanding cultural nuances is a key success factor in any business or organization.
Our Customer Service Program is centered on what we call 'the human moment' - when businesses actually have personal interaction with their customers rather than communicating via technology to get their message across.
Coaching has been recognized as one of the most powerful and effective tools for the development of individuals and the service desks they work on. Our Communication Skills Program provides participants with the skills, tools and insight to make a noticeable difference to the way communication happens around them, and to improve communication socially and professionally.
This program is designed to help people feel better about who they are and to recognize the resources they already have.
This program provides a practical opportunity for anyone who has decided to develop their skills as a presenter and add finesse to their delivery. With this workshop, identify your personal writing pitfalls and unblock your writing potential. Abundant practical situations to delve into your selling and negotiating ability, is what is on offer in this program. Managers everywhere want teams that are effective, focused, and committed to organizational goals. Goal setting is a powerful process of thinking about your ideal future, and motivating yourself to turn your vision of this future into reality.
This program is for all those interested in being professional voice-over artists, anchors, presenters, broadcasters and effective public speakers.
Everyone will agree that looking and feeling good is important to people all over the world, in varied professions and even socially. A successful employee engagement strategy helps create a harmonious community at the workplace. Employee engagement officers carry this huge responsibility on their shoulders of culling out various programs and activities to keep employees engaged, interacting with employees to ascertain if they are content at the workplace, issues that need to be resolved and many more. High Impact Communication is a journey that explores the dynamics and techniques of effective interpersonal communication, strengthening your personal communication style, what gets in the way of you being a more effective communicator, tools and techniques to help you be more adept and self-assured, the full impact of connection when presenting and relationship building. This program is for individuals who want to deal more effectively with difficult situations and people, while understanding their own style of dealing with it. This program will explore the impact of change on individuals and teams, helping people to become more aware of how to approach uncertainty in their work environments. Stress Management is an important skill that all adults need in order to improve themselves as problem solvers and be in control of their lives. Emotional intelligence is increasingly being regarded as a major key to personal success and as being more important than IQ. Having good eye for detail or observation skills is an essential asset to people around the world and it is a skill that can be developed by practice. Winning Interviewing skills is a program for managers and professionals involved in the sensitive and crucial task of interviewing potential candidates for the organization. This program looks at Influencing and Negotiation as skills that work differently for each individual. Working as part of team is a great idea, but the whole ought to be greater than the sum of its parts and often it isn't. Stephen Covey is his book a€?7 Habits of Highly Effective peoplea€™ says, a€?Trust is the highest form of motivation.a€? Delegation entrusts people with tasks deemed important, and this can motivate and energize your team. This program aims to enable you to explore, discuss and develop the skills required for interactions with clients on a one to one basis.
About Transactional Analysis-Transactional Analysis (TA) is both a theory of human personality and a system for the improvement of human relations. Negative organizational politics hampers creativity, productivity, fairness, motivation, teamwork, and a host other critical issues that almost everybody knows but is not allowed to speak about in the official hierarchy. As a resource management, sometimes I have to contact freelancer from Proz or via email to handle our urgent translation project. At the same time, I think the effective communication between the colleagues is also important. Take myself for an example, before one of our PM has an urgent translation project, she asked me to contact some freelancers who can take this project, of course, that is my duty.
After this matter, I’ve got to know if we get more communication before, we won’t be waste time doing seemingly things.
I will use CCJK Technologies in the future and I would definitely recommend them to anyone looking for language translation services. Essentials of Human Communication, Books a la Carte Plus MyCommunicationLab (6th Edition) (Hardcover) ~ Joseph A. Run a Quick Search on "Interpersonal Messages: Communication and Relationship Skills" by Joseph A. Interpersonal Messages is a brief, highly interactive book that emphasizes interpersonal communication and relationship skills, ethics, critical thinking, listening, and power in a multicultural world. Feel free to drop your comment if you have something that you think is missing here in these 9 important communication skills.
Filed Under: Family Healthy Living, Marriage, Relationship Advice About AnthonyAs a motivational speaker, life coach, singles and relationship coach and an author, Anthony Adeokun offers individual and group couches. Emotional Intelligence - intelligence of the heart - has its roots in the concept of 'social intelligence,' first identified by E.L. Abstract intelligence (the ability to understand and manipulate with verbal and mathematic symbols).
Thorndike defined social intelligence as, "The ability to understand and manage men and women, boys and girls - to act wisely in human relations." And Gardner includes inter- and intrapersonal intelligences in his theory of multiple intelligences.
Interpersonal intelligence is the ability to understand other people: what motivates them, how they work, how to work cooperatively with them. Emotional Intelligence (often given the acronym EQ, the emotional-intelligence equivalent of IQ) encompasses social intelligence and emphasizes the affect of emotions on our ability to view situations objectively and thus to understand ourselves and other people.
Choosing when to contain (not repress) emotion, and when to communicate emotion appropriately. The willingness to give ourselves time to feel, and to enjoy the depths of our ‘selves’ through feeling. A rich and colorful tapestry of emotion gives meaning to our lives, and depth to our experiences. Many of us have learned early in our lives to hide or ignore our feelings, and that is why relationships can become stunted and dull.
Emotions are the primary source of human energy, aspiration and drive, activating our innermost feelings and purpose in life, and transforming them from things we think about, to values we live. The good news is that EQ can be learned or developed, it's not something you're stuck with.
Emotional intelligence plays an integral role in defining character and determining both our individual and group destinies.

Facing up to fears and anxieties, anger, sadness and discontent and expressing that energy constructively, whilst retaining spontaneity.
Repairing and further developing these abilities requires a knowledge of personal therapeutic and transformative techniques.
A Blog on amazing stuff: Amazing pictures, amazing world, amazing people, funny and cool stuff, etc. Many customers have difficulties understanding accents other than their own, hence accent neutralization or reduction becomes important for customer satisfaction. Cross-cultural understanding helps equip people with skills to interact in a global environment. This program provides participants with the capacity to deliver good customer care even in the most trying circumstances. This program covers the complete coaching process and the techniques of call coaching for service desk analysts. By improving your listening skills, you can radically improve your relationships around you.
This program offers a range of tools and techniques to make managing your time simple and straightforward. Participants become aware of how to deal with the frustration, resentment and stress that being too accommodating can create and allows each individual to find simple, practical, doable things that will work for them. More than what is the "right way" to present, the program looks at understanding different styles, the environment, the audience with differing levels of communication and understanding the final outcome of an impactful and persuasive presentation.
There'll be loads of practical writing tips and techniques on offer for you to translate your communication strengths into fluent and readable writing that creates a positive impression. It explores everything that you need to know on closing the deal and meeting sales targets. So anyone from aspiring public speakers-radio jockeys-voice-over artists-educators-anchors and many others will hugely benefit from this program. When trainers themselves receive training, it is usually aimed at familiarizing themselves with the specifics of a new or revised module or program.
When employees are positively and effectively engaged, they form an emotional connection with the company. This could be in person, on phone, on email, during meetings, with clients or even when hosting a party or dinner. We know that it can be difficult for an individual or a company to acknowledge just how stressful things can get.
Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ. Observation is a very unique skill that is not studied formally through books or lectures; in fact, it is acquired through the day to day routines of life, on the fly. Participants get the opportunity to practice a variety of Influencing and Negotiating tools and techniques to see what works for them and what best suits their personal style. Some problems and decisions are very challenging, and require a lot of thought, emotion, and research.
The essence of good leadership is a leader with good communication skills, excellent team building capacity and the ability to bring the best out of everybody while using your own personal style. Rise above being just an individual, get a deep understanding of team dynamics, define the way you want to function as a team and have a great time getting to know the people you work with so that all the parts work together to create a powerful whole.
It will cover a whole range of areas including preparation, understanding requirements, content of the presentation, practicing effective communication skills.
This workshop is based on the theory of a€?Transaction Analysisa€? and therefore has a special way in which understanding human relations is addressed. Its application to everyday living provides a systematic approach to understanding the links between human needs and behaviors. When we struggle to get our way, we can so easily criticize others for being overly-political or playing dirty tricks.
That is to say the effective communication is an essential part of our daily life and work. In 10 chapters, Interpersonal Messages provides a comprehensive introduction to interpersonal communication that creates a foundation for the reader to understand the concepts of interpersonal communication and to develop the necessary skills to apply what they have learned through real-life examples and exercises.
How we discuss on issues like the time spent together or apart, money issues, health related talk, gender differences, children, family, friends, commitment, trust, and intimacy affects our ability to nurture and sustain lasting relationship friendships. You should however remember that every couple has a degree of these Don’ts in their relationship. Criticism: In every relationship, it is important not to attack your partner personality or character with accusation of blame if you want to communicate with them effectively. Contempt: Disrespectful to your partner, Intentional insulting, name-calling, mocking, rolling the eyes, or sneering can’t bring the best out of your partner. Defensiveness: if at every point in time, you are always on the defensive side of the equation, failing to take personal responsibility for your action even when it is glaring that you are at fault, will only block you from getting out the best from your partner communication skill.
Stonewalling: No matter what happen between you and your significant other, you should not shy away or refusing to interact in form of communication with your partner at all. Complain: Trying to not complain and sweeping issues under the carpet all the time will only come back to hurt you when they have aggravated enough to cause havoc in your relationship. Calm Down: In your communication with your partner, when you’re emotionally charge, you’ll need to camp down and that will take you nothing less than 25 minutes.
Overlearn Skills: what this mean is to completely master the other eight skills even when you’re worn out, tired, angry or stressed, you will always have them available with you.
Don’t forget to click the Facebook Like Icon Below to show appreciation for what you’ve just read here. We all should remember these 9 important things for better communication with our partners.
It is the ability to sense, understand, and effectively apply the power of emotions, appropriately channelled as a source of energy, creativity and influence. Even when we are not consciously aware of emotion, it motivates our behavior, and drives our every gesture and choice. Relationships cannot be truly intimate, nor can they grow, without a sharing of our emotional inner worlds. The key factor is the way that we interpret our circumstances, based on our prior experiences and belief system, to either respond reactively like a stimulus-response machine with an emotion that is outside our control and may be inappropriate and self-defeating, or to respond proactively with self-determined responsibility - and freedom of choice.
Other qualities: trust, integrity, authenticity, creativity, honesty, presence and resilience, are at least as important.
Based on brain and behavioral research, Daniel Goleman argued in his ground-breaking book, 'Emotional Intelligence,' that our IQ-oriented view of intelligence is far too narrow. We can develop in ways that can improve our relationships, our parenting, our classrooms, and our workplaces. It involves the ability to monitor one's own and others' emotions, to discriminate among them, and to use the information to guide one's thinking and actions.

The pages of 'Understanding and Releasing Emotions' explain how to understand and utilize each primary emotion, and to acknowledge, accept and release painful emotions.
This program focuses on neutralizing regional accents to increase personal and professional opportunities, aiding participants to engage in extensive conversations, presentations, and telephone calls and improving overall confidence both socially and professionally. Participants will learn how to develop appropriate call coaching techniques to ensure that the individuals in their team both meet and exceed the customer service goals set for them.
In this program we talk about the balance between listening, hearing and responding, clearing hurdles to active listening and practical tips to help make listening an interactive process. It will explore why time management issues arise, and explore areas such as prioritizing, planning workload and techniques for effective delegation.
Not only do we look at the producta€™s USP, the program uncovers your own USP to give your sales ability a double dose! Our motivation skills program focuses on the need to motivate your team to create a productive work environment. By knowing precisely what you want to achieve, you know where you have to concentrate your efforts. It aims at aiding participants to work on their content and presentation making them successful communicators. But what about a trainers' ability, confidence and motivation to deliver those training programs effectively?
This affects their attitude towards their colleagues and the companya€™s clients and improves customer satisfaction. Being able to manage themselves and others successfully is often a crucial factor in their success.
Altogether a dose of energy, understanding and communication skills that will help you become an excellent influencer and negotiator.
Our approach is both challenging and insightful and our aim is to develop each individual's leadership style. Its application to work-life provides insights into building sustaining relationships, communication, team working, motivation and creativity. Unfortunately, most of us either avoid politics or become a a€?sharka€™ feeding off the success of others. The challenge with Outbound training, as a process for experiential learning, is the ability of the facilitators to debrief and bring out learning from seemingly unrelated activities. So through this thing, I can see that effective communication can make the individual team members more effective, make people produce significant increase in speed and efficiency.
With a strengthened focus on skill-building, this book helps the reader understand how to master interpersonal communication and relationship skills in every area of their lives. If well learned, these 9 skills can help put our relationships on a positive path to success. Dealing with the don’t group and take them out of our relationship friendship and at the same time bringing in the do group into the relationship can result in the growth of better commitment, trust, and intimacy. You will have to do away with anything that has to do with contempt before you’ll expect your significant other to open up line of good communication with you. When couples refuse to communicate about their issues, the relationship becomes easily broken. Bringing up a complaint about a specific issue or behaviour is actually one of the healthiest activities a couple can engage in.
It become more difficult to access the logical part of your brain if your heart is beating more than 90 beat per minute.
It includes a person's ability to understand their own emotions and those of others, and to act appropriately using these emotions. Instead, Goleman makes the case for emotional intelligence (EQ) being the strongest indicator of human success. Our temperaments may be determined by neurochemistry and long-established patterns of behavior, our genetic and cultural programming, but we can recover control. By combining good motivational practices with meaningful work, setting performance goals, and use of an effective reward system, you can establish the kind of atmosphere and culture that you need to excel. Such stress reduces productivity, increases management pressures, and makes people ill in many ways.
Our EI program will help participants increase their awareness levels on the ability to manage people and relationships using emotional intelligence. While the first thing we getting to know each other are just through communication, while the effective communication will be the beginning of a long and pleasant business association. Here, first I have to explain that I had not the good place, because I didn’t ask her which translators she has contacted to avoid contacting the same person.
The high or low benefit of the company is the direct reflection of the efficiency of company members. Of course there maybe some exception anyway, but it will be fair if you try to explain your situation to your partner that you’re overloaded emotionally right now and you’ll need to take some time out and relax so as not to say something that will be hurting to your relationship which may be as a result of your being emotionally overload. For example, when you fail to call your partner that you will not come home on time today due to the nature of the work you’re doing in your office, you are making him or her feel that you don’t care about their feeling and that hurt so much. You’ll need to stop the interaction before you will say something you don’t mean which hurtful to your relationship. Balancing and integrating the head and heart, channelled through the left and right brain, is the mission of personal growth work in the domain of emotional intelligence.
He defines emotional intelligence in terms of self-awareness, altruism, personal motivation, empathy, and the ability to love and be loved by friends, partners, and family members. Our aim is to identify, support and equip individuals to deal with pressure and strike a balance between work and personal life. Although there are many reasons for influencing the working efficiency of members, the effective communication is one of the most important factors. People who possess high emotional intelligence are the people who truly succeed in work as well as play, building flourishing careers and lasting, meaningful relationships. This workshop brings up all these issues, increases awareness levels of individuals and helps them identify the right methods and attitudes to create a win-win situation for people.
Unfortunately, I’ve contacted the same person who has received the email from the PM before. If we have a harmonious relationship with others, I believe we can help each other, support each other, and in the work hope everybody together, for the company to create the higher benefit.

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