Importance of alternative communication during disaster,signs of approaching tornadoes,community emergency response training (certs) a recent history and review - Easy Way

Effective Communication in the organisation is necessary for goal setting of and the development of plans towards their realisation, human and other resources management in the most triumphant and proper way, the choice, the progress and the performance evaluation of the organisation members, the management, guiding, motivating and creating a climate in which people want to contribute, the control over realisation (Weihrich & Koontz; 1994). The process of communication involves several elements: There are three major elements in communication process that include the sender, the message, the medium, and the recipient. Communication happen in upward communication, downward communication and sideward communication.
Upward communication: This communication goes up the official hierarchy, from the lower to the higher level in the organisation. Downward communication: This type of communication flows from the higher to the lower levels in the organisation. Three-way communication that is downward, upward, and lateral are a characteristic of project organizations in which people are motivated to cross barriers to get the information they need to do the job.
Communication can develop into several different forms such as oral, written and nonverbal form.
Oral communication: In this type of communication, the spoken word is the main code of the communication. Written communication: When comparing with the oral communication it is concrete whereby it is much easier to confirm the data. Nonverbal communication: non-verbal communication includes facial expression, gesturing, tone of the voice, look and appearance.
Eye Contact: Looking a person in the eyes while they are talking is often considered the ultimate form of respect.
Body language: How many of us have ever held a meeting to find the other team members slouching in their chairs with their arms folded?
Time: Respecting the time of co-workers could be the most important aspect of nonverbal communication in the workplace.
Face-to-face communication is highly information rich because it utilizes multiple channels such as words, facial gestures, body language to reinforce a message. Communications planning with the good investment of time, resources, and teamwork becomes both a problem solving process and a learning process. Communication has huge function in organization as it serves as the groundwork of every face of a business. During an emergency or disaster, there are several alternative communication methods that individuals, employees and businesses can implement.
The Emergency Alert SystemThe Emergency Alert System (EAS) works through digital, satellite and cable television providers to communicate disaster warnings to the community. Being skilled in communication is extremely important whenever you are dealing with friends, family, clients, employers, women, strangers and other men. If you always start off the conversation in a positive and calm way, you will instantly see and notice that people will respond to you in the same normal and calm way. Starting the conversation in a positive way will always give you a better result in the end.
If you are starting a normal conversation and you are for example asking a stranger for directions then there is not much you should know about how to communicate with the other person. However, if you are in a position where you are working for a company in customer service, then it is of extreme high importance that you poses high communication skills.
I had long educational trainings on communication and how to deal with customers and clients. If you are working in a customer service position then you know that 99% of the calls you receive are about problems clients are having. 9 out of 10 times they start the conversation frustrated because something is not working for them. When clients or anyone else turns to you with their issues and they want you to solve it, it could be tricky communicating in the right way if you do not have good communication skills. Yelling and shouting is the worst thing you could do in a conversation because it’s not going to bring you anywhere or solve anything. Instead, whenever a person is blaming you or yelling to you (it doesn’t matter if it’s a friend, family, client or stranger), you should always stay clam. When the other person is finished talking, acknowledge that you understood them and start with your reply. Like I just mentioned, when they finished their story, tell them you understood the situation and repeat to them briefly what they told you.
Now it’s up to you to give your meaning and thoughts and to come up with a solution for the problem. When you are finished telling the other person you understood the situation it’s time to solve it. If you are looking for a solution yourself and you need some time to think about what could be the best solution, then don’t let there be a long silence while you are looking for a possible solution.
There is of course a possibility that they do not accept your options for solving the problem.
If this happens and they do not accept the options you are providing them, again tell them professionally, calmly and direct that this is what you can do for them and that’s it.
Sometimes clients will not settle for your options and insist on you taking more actions then you are allowed to or worse, they will try to get you to break company protocol. If they start being aggressive towards you or start to insult you, never lower yourself to their level. If you are working for a company in a customer service job for example, and the clients you are having problems with, who do not accept your issue solving options, often want to speak with “a manager” or “your manager”.
When this is the case, calmly reply and say that they will receive the exact same message from your manager or team leader and that there won’t be any difference.
In general it does not matter where you are, to who you are talking or if you are working or not. Of the employees businesses need to hire to achieve the company adjectives, there comes with them a whole host of different skill sets dependent on what role the employee plays within the organisation.
From the Managing Directors downwards, the common denominator that every employee should share is the ability to communicate effectively with others. We have all been there, having to deal with those who cannot communicate effectively and we all know how frustrating this can be. When those in positions of power, team leaders, section managers and the like, lack this basic skill, their department can often be inefficient, disorganised, even chaotic, with low morale and confusion. Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. In the information age, we have to send, receive, and process huge amounts of messages every day.
Enter your email address to subscribe to this blog and receive notifications of new posts by email. Book Matt SelleyTo book Matt for either a seminar, workshop or personal coaching session please click here. Knowing different communication styles in the workplace can be really helpful for you to convey your ideas or views efficaciously.
All professionals working in the corporate world know the importance of communication in business. You can easily find out about the individual's level of receptiveness by noticing how much he speaks about himself. The following is a detailed explanation of communication styles of men and women in businesses. Open CommunicatorsPeople who are receptive express their emotions and feelings in a free manner. Reserved CommunicatorsThese types of communicators do not like to let other people know about their personal life. Direct CommunicatorsIndividuals who are direct talk more clamorously and rapidly than indirect communicators. These types of communicators would have given you an idea of the different communication styles in the workplace.
Scrutiny of the elements of organizational behaviour facilitates a better understanding; predicting and control of organizational behaviour therefore better understanding of communication effectiveness is the key to the overall organizational achievement. Understanding exists when all parties involved have a common agreement as to not only the information, but also the meaning of the information.

Major disadvantage is that it takes up more time compared to the oral communication and there is not a direct feedback. Non-verbal communication includes all intentional and accidental information which have no form of written or spoken word (Rouse and Rouse, 2005). Eye contact, or lack thereof, is the first telltale sign of whether you think a person is worthy of your attention.
This communicates that the recipients are uninterested and may not be paying attention - even if that is untrue. Through pitch, volume, and inflection, tone of voice provides powerful clues into your true feelings. Formal communications are official, organization-sanctioned episodes of information transmission. Perhaps the greatest payoff that comes from successful use of communication planning which is the basis for future cooperation within the project community. Roger (1982) argues that the major obstacle to common interpersonal communication is the human tendency to judge and evaluate statements made by other people or groups. Effective Communication is important for managers in the organizations so as to perform the essential functions of management such as Planning, Organizing, Leading and Controlling. Access the Internet with a cell phone or a laptop to communicate with the outside world during a disaster and to reach friends and family members. Often used for communication between truck drivers, a CB radio is like a walkie talkie for the road. Theoretically, this national public warning system can be accessed by the President of the United States to address Americans in the event of a national emergency.
It is different starting a conversation outside on the street with a random stranger then ordering your coffee in the local coffee shop. You will always accomplish much more and you will always benefit more from a positive attitude than that you start the conversation with a negative attitude and negative body language. You could get irritated by them, you could get annoyed or what even could be possible is that they start yelling to you and you yell back at them. This will already give the other person a more relaxed feeling because he or she knows that you heard and understood them. You are the one who knows how to solve the situation so you should be in charge of the whole conversation.
Because they turned to you in the first place, that means you are the one who knows what to do and how to solve it. This has two meanings… It states that you are not 100% sure of the situation and you don’t have an immediate solution ready.
If you need to consult someone for the issue then tell them you have to consult someone and that you will be right back with them. Instead, tell them what you are doing so they don’t think you are busy with something else.
Mention one by one the solution options they have and finish your turn in the conversation with that. They will then try to get more out of you, that you will sometimes even not comply with company protocol and then you will be the one who’s getting the problems.
Always stay professional and when they are insulting or being aggressive towards you, tell them that you will not accept such language and if they continue you will end the conversation.
This is how they always say it in the most arrogant way as if the manager could break protocol and you can’t.
If they insist, just reply that you will transfer them or that you will get the manager to join the conversation. If they do not, than there are no options left and you should not waste anymore time and you should terminate the conversation.
In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page. This single, and should be obvious trait, is the one attribute that is often the most overlooked.
It is the difference between the various departments working harmoniously together or there being delays, misunderstandings or worse, missing deadlines which can lead to the loss of contracts or other business arrangements, with fellow employees included.
It is the main driving force in keeping a successful marriage alive, it builds trust with our children and being able to communicate well results in positive opportunities throughout our lives. All too often this results in confusion and mistrust, with the latter being the most dangerous for any organisation. As simple as communication seems, much of what we try to communicate to others—and what others try to communicate to us—gets misunderstood, which can cause conflict and frustration in personal and professional relationships. But effective communication is about more than just exchanging information; it's also about understanding the emotion behind the information. Effective interpersonal communication in the workplace plays a very significant role in the smooth running of any business. Throughout the years, corporate researchers have come up with several different classes of communication which individuals fall into. Persons who are veritably receptive prefer to share information and are comfortable with emotions. The four classes of communicators would make it simpler for you to know the different communication styles in the workplace.
They prefer to have an informal conversation before getting into actual business activities. They are very reserved, and do not prefer to share personal information and how do they think about things. They take risks easily, are aggressively self-assured, and are related to 'type A' personalities. If you want to be an effective communicator, you need to adjust your talk according to the type of person you are talking to. Communication is the process to convey the message from one person to the other (Weick and Browing, 1986). Communication can be recognized from the theoretical perspective known as symbolic interaction.
Effective communication occurs when the intended message of the sender and the interpreted message of the receiver are one and the same. This kind of communication is mainly used for sending information associated with the proposals system, employeesa€™ opinion, work insight, attitudes and problems of the employees. It takes up a lot of time, but its most common problem is the loss or denying of information on the path through the chain of command. The written form of the communication is attached to some sort of technology which enables people to transmit the information such as PC, paper, pen. There are four elements of nonverbal communication that, in the workplace, can be seen as the most important to understand.
By looking someone in the eyes, you are telling them that what they are saying is important and understood.
The folding of arms says that you are not open to what others have to say, and slouching says that you are bored or discouraged. For example, tone of voice is a quick indicator of sarcasm, confidence, frustration or agreement.
They can move upward, downward, or horizontally and often are predetermined and necessary to do some task.
Written communication is lower in information richness because it lacks the support of multiple, meaning-confirming channels, and feedback is slower. Rogers raise concern that some time people do not listen to the message, but rather formulate their own opinion on what they think might be being said. The purpose of communication is to accomplish coordinated actions, to share information and express thoughts and feelings.
Providing communication as part of a disaster plan, as well as utilizing ham radio, social networking sites and emergency alert systems, are alternative ways to communicate during a disaster. Websites, such as Twitter and Facebook, have been crucial points of communication for some people in the midst of natural disasters. Typically, only emergency personnel are trained on how to use an amateur radio; however, individuals can apply for a license.

State and local governments use the EAS to communicate emergency weather conditions and local disaster information. We communicate by phone, by email, body language, text messaging and of course the personal one to one communication. Everyone knows that when you are having a negative and arrogant attitude, the person you are talking to will most likely respond to you in the same negative way.
Most people can feel your positive or negative energy in a one to one or phone conversation. So now you can start replying with the available options which could provide a solution for the issue. If this is the case that you don’t have a solution ready that’s fine, I don’t expect you to have a solution ready for every situation. Your manager will then most likely tell them the same and that they can chose from the options you already provided them.
Within the corporate world however, this seemingly basic skill is all too often taken for granted, and all to often, at the detriment of the company.
What may seem like an annoyance at first soon morphs into suspicion which can lead to anger and then the loss of the employee altogether. Effective communication can improve relationships at home, in social situations and on the professional level by deepening our connections to others and improving teamwork, decision-making, and problem solving. People who do not have good communication skills are more likely to face tough communication challenges in the workplace. However, according to most of the researchers, these various communication classes are based on two typical aspects. This includes getting to know business partners and important corporate personnel in the practice, or frequently having personal souvenirs or pictures on display. If you are an open communicator, and are speaking to such kind of people, you need to remember that asking a personal question will make them feel uneasy. If you are in conversation with a direct communicator, just ensure that you get to the point straightaway, be confident about what you say, provide solid instances of your achievements, and be alert when you talk. However, it is very important that the recipient of the information understands the content and the meaning of the message (Rouse & Rouse; 2005). From this viewpoint, Casali (2006) recommended different principle of organizational communication and described communication as a€?a social process that triggers objective and subjective worlds in creating an atmosphere that is both stable and changing.
When talking about the communication within the organisation, feature for the medium are dissimilar immediate conversations, memos, printouts and schemes depending on the content and the aim of the message which the sender wants to convey to the receiver. The most professional communication occurs at a minimum cost in terms of resources expended. It is important to secure the freedom of communicating since the main disadvantage of the upward communication is message filtering. Sometimes, there is misinterpretation of the directions; therefore a backward connection has to be established in order to confirm the transmission of correct and full information. There are some benefits of oral communication over other forms of communication, such as the speed of conveying the information and feedback.
Within each phase, the participants will normally work through several tasks to accomplish the specific objectives.
He gave solution to this situation that is the listener should only response to the initial speaker once they have fully understood the idea and feeling of the speaker, and same applies when listener becomes a speaker while giving a feedback. Social networking has also proven to be a beneficial avenue for communicating needs and raising funds during natural disasters.
If you are, then they will try to overrule you, to take over the conversation and dominate you into a position where you will feel uncomfortable and you will lose your power. Tell them that of course you want to solve their problem right away if you could, but right now these are the only option they have.
It enables us to communicate even negative or difficult messages without creating conflict or destroying trust.
If there is no efficient and clear impartation of information in a company, there can be a lack of understanding which can have an adverse effect on the deliverables, thus leading to a loss in productivity. These aspects include the individual's level of receptiveness and the level of straightness.
If you are in conversation with a receptive communicator, it is recommended to ask few informal questions first and then start with business communication. Such people are usually busy doing work and do not participate in workplace communication activities. If you are in conversation with an indirect communicator, you need to understand that you should have proof for backing up your suggestions, answers, and views. Weihrich and Koontz stated that the function of communication in the organisation is to join the employees of that organisation in order to accomplish mutual goals.
The organizational communication takes place in conversations, texts and translations which meets the objective definition that communication occurs in organizations and the subjective definition that communication produces organizations" (Casali, 2006, p. After that the receiver attempts to understand which message the sender wants to convey, although the communication process may sometimes be interrupted by a noise in the communication channel, which can hinder the communication.
Weihrich and Koontz term the horizontal and diagonal flow of information a sideward communication, because of their generic joint features. People gossip, employees complain about their boss, people talk about their favourite teams, they whisper secrets about their co-workers, and work teams tell newcomers about how they operate. All the essential information must be communicated to the managers who must communicate the plans so as to implement them.
Organizationa€™s managers, directly involved in the communication process, have responsibility on the way information flows among people. Effective communication combines a set of skills including nonverbal communication, attentive listening, the ability to manage stress in the moment, and the capacity to recognise and understand our own emotions and those of the person you’re communicating with. If one has to survive in the corporate world, he has to have an idea of the different communication styles in the workplace. The problem which often appears within the organisation is getting information overload which leads to a burden, therefore it is important to select only the pertinent information. When the communication of a single item of data conveys considerable new understanding, that communication is information rich. One major effect of communication barriers in businesses is that it causes workers to fail to deliver on requested directives. In other words, it is the difference of having high levels of emotional intelligence or not - the ability to balance our emotions and recognise the emotional state of others and react accordingly. Regarding straightforwardness, you can find out in which category a person falls by the way he talks, how willing he is to take chances, and what kind of mannerisms he possesses.
Misinterpreted messages are also an effect of communication barriers in many big and small businesses. Correspondingly leaders as managers must converse successfully with their subordinates so as to achieve the team goals.
Straightforward people prefer to take the initiative and charge of situations, whereas those who are indirect choose to stay away from risks, and value security and heedful planning. Information richness is determined by such factors as the number of channels utilized in the communication medium and the opportunities for and speed of feedback. They spend great time on face to face or telephonic communication with their superiors, subordinates, colleagues, customers or suppliers.
Managers also use Written Communication in form of letters, reports or memos wherever oral communication is not feasible. It helps the employer to know how a job is being performed and to improve performance if it is not up to the mark.
Communication acts as a source of information and assists in the decision making process and helps to explore the alternative course of action.
Different forms of communication like magazines, journals and meetings will assist the employees to form different attitudes.

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