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admin | Category: What Causes Ed 2016 | 29.01.2014
You must have JavaScript enabled in your browser to utilize the functionality of this website. For nearly 25 years, Voice Connect have been leading specialists in computer telephony solutions, serving GP Practices across the UK.
Voice Connect have developed and designed a range of solutions with the aim of increasing the efficiency of GP Practices across the UK.
Patient Partner is a booking system which enables your patients to manage their own appointments straight from their phone. Medical Messenger is an automatic appointment confirmation and reminder software, which is designed to reduce DNA rates, and increase patient retention rates. We have a lot of comments from patients who are grateful of being able to attempt to book appointments out of usual surgery hours, and also from those who've needed to check or cancel appointments. The system does need tweaking and fine-tuning from time to time, so don't expect for it to be plug and play. It has helped with patient communication, improved patient satisfaction and reduced call congestion. Patient Partner has saved the Practice time by freeing up reception staff to undertake other duties, thereby enhancing patient care. The Silent Receptionist - Working away in the background handling calls that receptionists would normally handle. Now that our surgery use Patient Partner, we find that up to a third of appointments are booked before we arrive at the surgery each morning. We did originally think uptake would be slow - this has not been the case - within 3 months 75% of available on the day, and book ahead, appointments were being booked through Patient Partner. Patient Partner has helped to ease call pressure in the mornings and has made it easier for our patients to contact us. I like the fact that Patient Partner gives our patients the ability to manage their appointments 24 hours a day. Since we have been using Patient Partner, the number of calls coming in to reception has significantly reduced. Only your first name will be published next to your review, never your full name or your practice name.Your email address will not be made public and will not be used for marketing purposes. Derbyshire, Leicestershire & Rutland Air Ambulance (DLRAA) were called out to an incident in Clay Cross, Derbyshire on the evening of Thursday 26th September. The call was for a 65-year old male who was injured after falling through the roof of his home in the town. East Midlands Ambulance Service were first on the scene, but DLRAA were requested to attend given the clinical nature of the incident and they took off at 6:04pm, arriving at the scene 11 minutes later. A paramedic and doctor travelled with the patient to monitor his condition and they arrived at the hospital at 7pm. DLRAA routinely carries senior Doctors and Consultants on board to provide advanced treatments, in essence taking the hospital to the patient. Nine University of Northampton Paramedic Students are followed in a new BBC Three TV programme as they embark on their first work placements with East Midlands Ambulance Service mentors. The Air Ambulance Service (TAAS) is launching an appeal to attract local business men and women to take part in 'Power Hour', as part of its volunteering campaign.
A 55-year-old man has been airlifted to hospital after being injured in an industrial accident in Dronfield, Derbyshire. After the sad news this morning of the death of Actor Roger Lloyd Pack from pancreatic cancer at the age of 69, a local Charity chief has paid tribute to the actor and his support for the Air Ambulance Service. East Midlands Ambulance Service NHS Trust (EMAS), is preparing for New Year's Eve with a plea to those celebrating to start 2014 safe and well.
On Saturday, a 27-year old female was airlifted by the Derbyshire, Leicestershire & Rutland Air Ambulance to hospital following a road traffic collision in Baslow, Derbyshire. EMAS will feature in a Channel 4 documentary series which airs from Monday 7th October at 9pm, with the potential to attract 3 million viewers.
Staff at a Leicestershire-based health and safety organisation have been competing in a week of sporting activities to raise cash for a life-saving charity.

East Midlands Ambulance Service hosted Awards where 9 winners were crowned in a ceremony which aimed to recognise ambulance service staff and volunteers who are the pride of the NHS. Thousands of pounds have been invested by East Midlands Ambulance Service to purchase and install life-saving machines in the community to help save lives. The signing of a Joint Learning Agreement shows a commitment between EMAS, Unison, GMB and the RCN to support staff with their continued learning and development. East Midlands Ambulance Service NHS Trust (EMAS) is preparing for New Year's Eve with a plea to those celebrating to start 2013 safe and well.
St John Ambulance, the nation's leading first aid charity, is again running its 'Save a Life September'. Clay Cross woman Cheryle Berry has completed this year's London Marathon in aid of St John Ambulance - and hopes to raise at least £2,000. Two Bolsover St John Ambulance Cadets have won royal recognition for their achievements during an official reception at Buckingham Palace.
Young first aiders in Clay Cross will be able to learn vital life-saving techniques thanks to a £500 award from the Mansfield Building Societya€™s Community Support Scheme. Cadet Carol Owen was just 19 when St John Ambulance launched its Badger movement for the under 10s - and this week she led the group's 25th anniversary celebrations. Nine-year-old Emily Salmon didn't panic when her mum fainted in the bathroom, she put her in the recovery position and raised the alarm. Chesterfielda€™s new 'street pastors' will be equipped with life-saving skills when they take to the town centre next month - thanks to St John Ambulance.
St John Ambulance members from across Derbyshire put their skills to the test last weekend in a bid to become county champions. With the Big day nearly upon us, St John Ambulance in Derbyshire has issued some festive tips to help people enjoy an injury-free Christmas and New Year.
After three years in post, one of the St John's Ambulance most respected members has retired from his role as Chair of Council. Local musician Claire Atack is drumming up support and trying to secure the future of one of the area's longest-established brass bands.
VOLUNTEERS RAISE A?600 - Derbyshire volunteers who staged a six-hour sponsored first aid marathon raised A?600 for the charity that taught them. St John's Ambulance members in the town held a sponsored resuscitation event to raise cash for the branch.
Initially there was a little resistance to the system from our patients but, over the past 20 months, they have grown used to it and it now gets used a lot! But be reassured that the Voice Connect helpdesk is available and will sit and talk it through with you until rectified.
The excellent reporting facility gives valuable information about when and how many calls are made, which allows our Practice to realign its staffing structure to deal with patient demand.
This means that it releases receptionists’ time to work on other important tasks within the practice.
Medical Messenger allows you to filter selected groups, ensuring the most cost effective form of communication is used (often a SMS). The administration reports show that the number of successful logins to the system started around 1000 per month, rising to 1500 after 12 months, and we're now at 2140 for November. Using the latest telephone technology also helps to support the image of the practice as patient-centred and forward thinking. It also has the added benefit of enabling patients to cancel appointments at the weekend so we are aware first thing on Monday morning of any appointments that have become available over the weekend. The reports also show the hours saved by using the system rather than receptionists started at 17 hours per month, rising to 30 after 12 months, and in November 2015 we saved 82 hours of reception time!

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